Rockstar Games Hangs Up on Its Customers
Published: 22nd April 2015 | Source: OC3D Interview |
What can be done about this?
With DRM solutions being commonplace today it gives us gamers a very difficult problem, if we abide by the rules and buy all of our games from legitamate sources we often end up being tied down by them, for example games like Simcity and Assassin's Creed 2 on PC required an always online connection, even while only playing in single player, which makes it the term "pirated get a better experience of the game" become much more common when discussion certain titles.
DRM is here to stay, but developers need to put in place better safeguards to prevent this kind of consumer dissatisfaction.
When it comes to changing the email address or the password of any account, it would be a good policy to not just send them an email, but also to be able to revert their details back using that email same email, so that a hack can be reset quickly, though if the email address of the user was compromised as well as the password that they use with it the problem still continues.
Online security is a difficult problem, but at least with this safeguard in place a user could be more confident in their security if it was a failure on a developers or service's side, provided the user doesn't use the same password for their email address.
Rockstar have still made no comment on how they plan to secure the accounts of hacked users, and as of yet we are appalled at their treatment of their userbase. At this time I recommend that all users of the Rockstar Social Club change their passwords, if they haven't done so already and practice safe password usage (different password for every site etc).
You can join the discussion on the Rockstar Social Club Hack and their appalling treatment of Hacked users on the OC3D Forums.