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Radeon urges users to report driver issues amid driver controversy

If you have an issue, report it

AMD's latest Radeon drivers promise to squash your blackscreen issues and crashes

Radeon urges users to report driver issues amid driver controversy

AMD has released an updated WHQL certified version of its Radeon Software 20.2.2 driver, which delivers fixes for several longstanding driver components for AMD's graphics cards. 

In a recent blog post, AMD urged Radeon users to submit bug reports for any issues that they have with AMD's Radeon Software. Informing AMD about problems will help the company address them, and the only way to guarantee that AMD knows about these issues is to report them using AMD's official bug reporting tools.  
 
The simple fact of the matter is that AMD cannot fix bugs that they don't know about; and that reporting a bug on Reddit or other community forums isn't the same as reporting the bug to AMD directly. Yes, share about your driver experiences in these places, but also report them to Radeon directly with all relevant information.

AMD has also reported that many driver problems can be resolved with a clean installation, which can be done using AMD's "factory reset" option during their driver installation process.  

As consumers, we have a right to complain about products if they do not work correctly. Still, as a community, we should also do what we can to report driver issues so that they can be addressed with future updates as quickly as possible. 


AMD's latest Radeon drivers promise to squash your blackscreen issues and crashes
 

Radeon Software 20.2.2 WHQL Release Notes

Fixed Issues

  • - Performing a task switch with some Radeon Software features enabled or some third-party applications with hardware acceleration running in the background may cause a system hang or black screen.
  • - Improvements have been made that allow for more responsive fan ramp up or fan ramp down times on Radeon RX 5700 series graphics products.
  • - Performance Metrics Overlay and Radeon WattMan incorrectly report lower than expected clock speeds on Radeon RX 5700 series graphics products during gaming workloads.
  • - When Instant Replay is enabled, a TDR or black screen may occur when launching games or applications.
  • - A black screen may occur when toggling HDR on in the game settings of Battlefield™ V.
  • - The Witcher 3: Wild Hunt™ may experience an application hang or black screen during certain parts of the game or intermittently during gameplay.
  • - Some video content in Chrome™ may appear as a black screen or be unresponsive on Radeon RX 5000 series graphics products when hardware acceleration is enabled.
  • - Metro Exodus™ may experience an application hang or TDR when choosing some specific dialogue prompts in the Sam’s Story DLC.
  • - Grand Theft Auto™ V may experience an application crash when invoking Radeon Software’s overlay with third party OSD applications running.
  • - Monster Hunter World™: Iceborne may experience intermittent crashes while idle or on the character creation screen.
  • - Some games colors may appear washed out when HDR mode has been enabled in game and Windows® on Radeon RX 5700 series graphics products
  • - After a Factory Reset installation with the ‘Keep My Settings’ option chosen, Instant Replay could fail to function if it was enabled in the previous Radeon Software installation.
  • - When invoking Radeon Software’s overlay while a game is open users may observe flickering in the game or in the Radeon Software interface.
  • - Radeon Software may experience a crash and error message when locking Windows® or performing a sleep or hibernate with the Radeon Software Streaming tab open.
  • - A loss of display with working audio may be experienced on a limited number of displays when performing a mode change on Radeon RX 5000 series graphics products.
  • - Radeon Software may fail to launch if Radeon Software’s overlay is disabled and a game is running in the background.
  • - Battlefield™ V may experience an application hang or TDR after extended periods of play.
  • - Some Origin™ games may fail to be detected or may detect the incorrect game title in Radeon Software.
  • - Some productivity applications are being detected and listed in the Radeon Software games tab.
  • - The Radeon Chill hotkey could sometimes continue to remain enabled once the user has removed or disabled the hotkey.
  • - Red Dead Redemption™ 2 may exhibit blocky textures on snow covered terrain.
  • - After resuming from sleep, Chrome™ may experience an application crash if video content was previously playing on Radeon RX 5700 series graphics products.
  • - Radeon FreeSync status in Radeon Software may sometimes fail to update when enabling or disabling the feature through the display itself.
  • - Fortnite™ may experience an application crash on Radeon RX 500 series Hybrid Graphics system configurations.

Known Issues

  • - Enhanced Sync may cause a black screen to occur when enabled on some games and system configurations. Enhanced Sync has been temporarily disabled from the gaming profile and any users who may be experiencing issues with Enhanced Sync enabled should disable it as a temporary workaround.
  • - Performance Metrics Overlay and Radeon WattMan incorrectly report higher than expected idle clock speeds on Radeon RX 5700 series graphics products. Performance and power consumption are not impacted by this incorrect reporting.
  • - DOOM™ may experience an intermittent system hang or application crash during gameplay.
  • - Desktop cursor may intermittently remain visible after toggling Radeon Software’s overlay in some games. A workaround is to bring up the game menu or task switch to refresh the cursor.
  • - A system crash or hang may occur when running the Final Fantasy XIV: Shadowbringers™ benchmark.
  • - The Gaming tab in Radeon Software may display some folder locations appearing as games.
  • - Radeon Software may open with an inconsistent window size or may not keep its previously set size when opened.
  • - Modifying the HDMI Scaling slider may cause FPS to become locked to 30.
  • - Some games may exhibit stutter intermittently during gameplay on Radeon RX 5000 series graphics products.
  • - Some games may experience stutter while using Instant Replay or third-party applications that stream or perform screen capture. A potential workaround is to disable these features or applications while gaming.
  • - Although Radeon Software Adrenalin 2020 Edition 20.2.2 resolves many black screen issues, AMD is aware that some users may still experience black screen or system hang issues during extended periods of gameplay. AMD will continue to monitor and investigate reports of these issues closely.

Important Notes

  • - This optional release of Radeon Software Adrenalin 2020 Edition is targeted towards resolving recent important issues identified by our community. We will be closely monitoring feedback on the release, and encourage users to submit issues they encounter at www.amd.com/report.
 
AMD's latest Radeon drivers promise to squash your blackscreen issues and crashes


Desktop GPUs
 

Radeon Desktop Product Family Compatibility

Radeon RX Navi 5700 SeriesRadeon VII
Radeon RX 5500 & 5500MRX 5300M (Notebook GPU)
Radeon RX Vega SeriesAMD Radeon Pro Duo
Radeon RX 580/590AMD Radeon RX 570
Radeon RX 560 AMD RX 550
Radeon RX 400 Series GraphicsAMD Radeon R7 300 Series Graphics
AMD Radeon Pro DuoAMD Radeon R7 200 Series Graphics
AMD Radeon R9 Fury Series GraphicsAMD Radeon R5 300 Series Graphics
AMD Radeon R9 Nano Series GraphicsAMD Radeon R5 200 Series Graphics
AMD Radeon R9 300 Series GraphicsAMD Radeon HD 8500 - HD 8900 Series Graphics
AMD Radeon R9 200 Series GraphicsAMD Radeon HD 7700 - HD 7900 Series Graphics


Supported APUs

Radeon Desktop Product Family Compatibility

AMD Ryzen Mobile Processors with Vega GraphicsAMD Athlon Mobile Processors with Vega Graphics
AMD A-Series and FX Processors with Radeon GraphicsAMD Ryzen pro Mobile Processors with Vega Graphics
AMD Athlon Pro Mobile Processors with Vega GraphicsAMD A-Series Pro Processors with Radeon Graphics

Full Release notes for this driver can be viewed here


Download Links

- Windows 10 (64-bit)
- Windows 7 (64-bit)


You can join the discussion on AMD's Radeon Software Adrenalin Edition 20.2.2 driver on the OC3D Forums.

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