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AMD plans to update their warranty FAQ due to aftermarket cooling concerns

AMD have not updated their warranty FAQ for over five years

AMD plans to update their warranty FAQ due to aftermarket cooler concerns

AMD plans to update their warranty FAQ due to aftermarket cooling concerns

AMD's Ryzen 2nd Generation processors have received almost universal praise from the tech industry as a whole, leaving reviewers with positive impressions while addressing most of the issues that were present within AMD's 1st Generation Ryzen products.  

This additional interest has caused a lot of PC builders to consider upgrading to an AMD-branded processor for the first time in several hardware generations, bringing prospective buyers to the company's warranty FAQ web page. Here users found a strange clause in AMD's Processor in a box (PIB) 3-year limited warranty, which would "null and void" the user's protection if their processor is used with 3rd party CPU coolers. 

Below is the relevant section of AMD's 3-year limited warranty, which states that users should only use AMD's processors with their bundled/stock coolers. 

     This Limited Warranty shall be null and void if the AMD microprocessor which is the subject of this Limited Warranty is used with any heatsink/fan other than the one provided herewith.

 
After this part of AMD's warranty FAQ was shared on social media, AMD fans were understandably concerned with their CPU's warranty status, though thankfully we have confirmed that AMD plans to update this section of their warranty FAQ. 

When speaking with our local AMD PR representative, we were provided with the following quote from AMD's Senior Product Manager, James Prior, who confirmed that the web page in question is out of date and is currently being updated.  


     That FAQ is 5 years old... we'll have an update soon(tm) to clarify things.

 

The FAQ section of AMD's warranty webpage is currently five years old, dating back to 2013, an era that predates Zen/Ryzen by four years where the company's Piledriver series of FX chips made up the company's high-end lineup.

Sadly AMD did not provide us with details for their updated warranty webpage, though this makes sense given how legally relevant the document is and the lengthy review process that will be required before the webpage can be updated.  

Our guess is that AMD will reword the warranty to say that the company will not cover any damages that may come as a result of using a 3rd party heatsink or cooling solution. 

AMD plans to update their warranty FAQ due to aftermarket cooler concerns


One of the key features of AMD's Ryzen 2nd Generation processors is their bundled cooling solutions, all of which are more than capable of cooling each of AMD's processors at stock. Intel's high-end CPU offerings do not ship with a stock cooling solution, giving AMD an edge when it comes to relative value for money.

We will update this article when AMD releases their updated warranty webpages, which will hopefully clarify the situation. 

Update - AMD has updated their warranty terms to support 3rd party cooling solutions

You can join the discussion on AMD's plans to update their warranty FAQ web pages to address aftermarket cooling concerns on the OC3D Forums

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Most Recent Comments

24-04-2018, 17:14:48

TheF34RChannel
New or old, that's one stupid clause.Quote

24-04-2018, 17:26:33

BigDaddyKong
That will help a lot with the confusion. Thanks for checking, we really appreciate it.Quote

24-04-2018, 17:28:46

NeverBackDown
Quote:
Originally Posted by TheF34RChannel View Post
New or old, that's one stupid clause.
Wholeheartedly agreeQuote

24-04-2018, 17:36:52

TheF34RChannel
Quote:
Originally Posted by NeverBackDown View Post
Wholeheartedly agree
Yeah, advertise overclocking, but exclude the necessary cooling to achieve said overclocking Quote

24-04-2018, 19:28:48

Justin Cottrell
why the guessing of what they will and wont do? wouldnt it have been better if you posted actual information when you had any actual information, and how is this any different to the Industry Standard?? Check Intels Warranty as an example.Quote
Reply
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