MSI Wind RAM Upgrade Issue Page: 1
MSI Wind RAM Upgrade Issue
Remember the Asus Eee PC RAM upgrade debacle? Where the warranty sticker was placed right over the upgrade slot? Well for whatever reason, MSI have done something similar with their Wind sub-notebook. This situation is perhaps a touch more grave.
As with the vast majority of laptops these days, the MSI Wind has a free RAM slot. However, unlike those others, the Wind doesn't have a special "door" to access it. Thus, in order to add RAM to your Wind, you need to take the laptop apart and void your warranty.
Considering the user outrage with the Eee PC incident, MSI thankfully has some sort of measure in place.
The end user will need to contact MSI UK first, and we will approve case by case. Customer will have option to contact their reseller for upgrade, contact MSI for upgrade (fee applies) or upgrade themselves. If end user chooses to upgrade themselves, we will provide them with an instructional guide and list of approved components to use, plus a new modified warranty sticker. If they follow this procedure, then warranty will remain valid, however, they will loose the global travel warranty. This will be clearly explained to them.
If the customer damages unit in any way during upgrade, then warranty will be void.
Sound fairly reasonable, right? Well, there's just one tiny catch: this is only available from MSI UK. I suppose those who buy in the UK may rejoice, but non-UK Wind owners are SOL when it comes to keeping their warranty after upgrading the memory. By default, the Wind comes with a 2-year local warranty and a 1-year global warranty.
Is MSI's measure good enough to avoid an outcry similar to that against the original Eee PC?