| "A security researcher, Kevin Finisterre, discovered not a hack, but the fact that some accounts may have been compromised as a result of 'social engineering,' also known as 'pretexting,' through our support center," said Larry Hryb, director of programming at Xbox Live, in a blog entry. "Once I realized what he was talking about -- he sent me some painful-to-listen-to audio files -- I confirmed that the team is fully aware of this issue. They are examining the policies and have already begun retraining the support staff and partners to help make sure we reduce this type of social engineering attack. "There's no other way to say it; this situation shouldn't have happened. Our customers deserve better," |