Creative respond to outcry from their users regarding drivers Page: 1
Creative respond to users regarding driver support and Daniel_K
Creative have finally issued a response to the thousands of complaints they received in reply to their post to Daniel_K.
I am creating this just to give you an update on the situation. For anyone who doesn't know the story so far, it can be found here.
On Tuesday the following was posted by Dale-CL, a moderator on the Creative forums.
A message from Creative to the Sound Blaster forum participants
We have read the strong feedback about Creative's forum post regarding driver development by Daniel_k and other outside parties. Creative's message posted on our behalf by our Company spokesperson tried to address our concern about the improper distribution of certain software which is the property of other companies. However, we did not make it as clear as we would have liked that we do support driver development by independent third parties. The huge task of developing driver updates to accommodate the many changes in the Vista operating system and the extensive testing required, including the lengthy Vista certification requirements for audio, makes it very difficult for Creative to develop updates for all past products. Outside developers have been very helpful to Creative and our customers by developing updates for many of our Sound Blaster products, and we do support and appreciate these efforts. This however does not extend to the unauthorized distribution of other companies' property. We hope to work out a mutually agreeable method for working with Daniel_k in supporting his efforts in driver development. Going forward, we are committed to doing a better job of working more closely with third parties to support their development for our products and our customers.
Again, this has generated quite a response from their users with the general opinion being that its too little too late. Some are saying that Creative should issue an apology to Daniel_K.
Personally I think this is as close to an apology as is likely to be seen.
Also on the same day that Creative responded, Wired Blog Network reported that Daniel_K had emailed his side of the story.
"My name is Daniel Kawakami and I'm Brazilian," he writes. "I'm NOT a cracker, a hacker, just an enthusiast modder with basic assembly knowledge and very persistent."
Do you think this is enough from Creative to appease some of their following, or as above is it too little too late?