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Published: 30th April 2009 | Source: Asus |

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Sorry for the delay in response time. I'll follow up with customer support and see what I can find.
This thread is directed at Antec_rep. Newbie here so I can't do any PM's as of yet. I submitted an RMA for an Antec power supply a few weeks ago and it's been stuck in acknowledged status since then with no update.
The ticket number is 180683 and I'm in Canada. Would it be possible for you to check up on why it's taking so long and maybe even push it along?
Thanks.
Hi MacrossFX,
We finally have an update on your ticket. Here is what our Customer Support said.
"It is possible that the customer may have purchased the power supply within the 3 year warranty period. The serial number states the power supply was manufactured on February of 2006. If the customer contacted us somewhere around March(basically a month after the manufacture date), we would accept the RMA. Since customer contacted us on April, it is already been two months and we will not accept the RMA not unless customer provides a copy of the invoice or receipt.
But note that we have been informed by the management that any SP(Smart Power 2.0) power supplies will require a copy of the invoice or receipt even if the manufacture date is well within the 3 year warranty period."
Please email [email]flee@antec.com[/email] if you have anymore questions.
Thanks
Antec


The ticket number is 180683 and I'm in Canada. Would it be possible for you to check up on why it's taking so long and maybe even push it along?
Thanks.