Microsoft Owns Up To Xbox Live Pretexting

"Months after Xbox Live users began complaining of hacked accounts, Microsoft yesterday admitted that the service’s support staff is at fault, victims of “‘pretexting” calls by identity thieves."

Search News

  • Scrolling Image
News <script type="text/javascript" src=""></script> Posted 26/03/07
Author: PV5150
Source: ComputerWorld

XBOX Live logo

Earlier we brought you the news of Microsoft's investigation of possible fraud on its XBOX Live service , following customer complaints of having their accounts stolen. Well it appears that Microsoft have admitted that the service’s support staff is at fault, apparently victims of “‘pretexting” calls by identity thieves.

As recently as Friday, the company was saying only that it had “found no evidence” of a data breach, and that any thefts had occurred could be blamed on users giving out personal information. That assertion changed yesterday.

"A security researcher, Kevin Finisterre, discovered not a hack, but the fact that some accounts may have been compromised as a result of 'social engineering,' also known as 'pretexting,' through our support center," said Larry Hryb, director of programming at Xbox Live, in a blog entry. "Once I realized what he was talking about -- he sent me some painful-to-listen-to audio files -- I confirmed that the team is fully aware of this issue. They are examining the policies and have already begun retraining the support staff and partners to help make sure we reduce this type of social engineering attack. "There's no other way to say it; this situation shouldn't have happened. Our customers deserve better,"

The article can be found here

There are certainly some issues that need to be urgently addressed with the 'Live' service.

Discuss in our forum
«Prev 1 Next»

Most Recent Comments

25-03-2007, 08:48:46

Yeah, next sat for me too..
Holidays start and I won't have any coursework to do! :)

25-03-2007, 09:12:09

Im game anyday apart from this wednesday (xtra maths tutoring :rolleyes: and mondays a young leader @ beavers!!)

25-03-2007, 10:18:12

Im good most nights. Don't do mornings though...

Next sunday gets my vote

25-03-2007, 10:43:11

So tonight basically you just join the OC3D server and it's OC3D on say T's and the rest on CT's?

I'm game :)

25-03-2007, 11:02:12

Im game for tonight but cant do saturdays ;)

25-03-2007, 11:09:09

Pop a poll on to see whens best for everyone!

25-03-2007, 12:06:47

Im game anyday :)

25-03-2007, 14:53:42

most nights tbh but what time?

26-03-2007, 11:58:20

most nights for me are good apart from fridays and usually saturdays

26-03-2007, 12:02:18

I'll be moving :(

Register for the OC3D Newsletter

Subscribing to the OC3D newsletter will keep you up-to-date on the latest technology reviews, competitions and goings-on at Overclock3D. We won't share your email address with ANYONE, and we will only email you with updates on site news, reviews, and competitions and you can unsubscribe easily at any time.

Simply enter your name and email address into the box below and be sure to click on the links in the confirmation emails that will arrive in your e-mail shortly after to complete the registration.

If you run into any problems, just drop us a message on the forums.