I'm getting confused.

Today I received an e-mail from maxpointgmbh.de telling me to contact the distributor for a replacement - but contacting the distributor was the first thing that I did when this issue arise - and the distributor told me to contact maxpointgmbh.de for a replacement.

I have now sent e-mails to both of them telling them that they both ask me to contach the other part for a replacemnt - and I haven't received any reply to those e-mails yet.

How do you normally arrenge such replacemnts? Will I receive a "postage-paid-box" when you ship a new and working PSU so I can return the dead one in that box?

Best regards
Morten

I'm getting confused.

Today I received an e-mail from maxpointgmbh.de telling me to contact the distributor for a replacement - but contacting the distributor was the first thing that I did when this issue arise - and the distributor told me to contact maxpointgmbh.de for a replacement.

I have now sent e-mails to both of them telling them that they both ask me to contach the other part for a replacemnt - and I haven't received any reply to those e-mails yet.

How do you normally arrenge such replacemnts? Will I receive a "postage-paid-box" when you ship a new and working PSU so I can return the dead one in that box?

Best regards
Morten

Hmm... because the person who normally deals with service in Germany is still on holiday until Monday I think the other person who is trying to sort this out for you is not quite clear as to the exact procedure they need to follow.

I'll call Germany on Monday and find exactly whats going on.

I'm sorry for the inconvenience that this is causing you. :o

Ok, thanks for your help.

I am looking forward to getting this issue solved. So lets hope monday will be "the day". :)

Ok, thanks for your help.

I am looking forward to getting this issue solved. So lets hope monday will be "the day". :)

Yeah, lets hope so and get you up and running again :yumyum:

Ok, thanks for your help.

I am looking forward to getting this issue solved. So lets hope monday will be "the day". :)

Hiya mate,

My colleague in Germany contacted me earlier today asking me for your contact details, Were you contacted and have they managed to sort service out for you ?

Hi again (sorry for my bad english)

I'm sorry to tell you, but actually I'm not very happy at the moment.

I thought everything was fine - I was told that I'll receive a replacement from maxpointgmbh.de, they should have sent out a replacement yesterday. Today I sent them an e-mail asking for a trackingnumber, but the only answer I got was that they haven't been sending out any PSU because they are waiting for my defective PSU to arrive!?

I have now sent e-mail to both the seller (please look in my first msg. for names) and to maxpointgmbh.de and told them that this is not satisfying. A 1,1 kW high-end PSU is not toy for boys - I really need it in a hurry for my server, that haven't been running for a week so far!

If I have to wait for my defective PSU to reach maxpointgmbh.de in Germany and then wait for a new replacement PSU to arrive here in Denmark this whole replacement could very easy take 3 weeks or more. I think I have been showing a lot of patience so far (one week has passed and noting has really happend so far) but there is a limit to my patience....I don't belive that this should be normal procedure for your replacements? Furthermore they told me that I had to pay the shipping fees myself when returning the defective PSU.

Best regards
Morten

UPDATE:

Just received an e-mail from the seller:
----
I just talked again to Eddy Klaus.

Usually they don’t ship any replacements in advance. But they will make an exception this time. So your replacement will leave tomorrow at the latest.

Sorry and best regards,

Barbara
-----

So now I'm more happy! Sorry I had to get rid of some anger in the post above, but I was getting quite frustrated...:rolleyes:

Hi
I received replacement PSU from maxpointgmbh.de

Thanks for all you help.

Congrats mate and good to see you're all sorted. Well done Tagan :)

Hi Tagan are one of the best customer support PC parts companys that I've come across.Their customer support is A+ 1st class they really should be winning awards for the hign level of helpfulness and willingness to sort peoples PSU faulty problems out,they should definately be mentioned in PC parts magazines like PC Pro or Custom PC etc,the magazines should run top 50 charts for PC parts companys and list them by catergory,and list customers feedback of their problems and how well their problems were sorted out.I know for a fact Tagan UK and Nanopoint would be in the top 5 if not in first position.The chap who answers and sorts out peoples PSU problems on this forum from Tagan UK is an extremely helpful person he will like in the example above from the person in Norway who bought their Tagan psu in Germany,the Tagan UK chap rang up Germany for him to help sort out and speed up the replacement of his faulty Tagan 1100 watt psu,Not alot of UK PC parts firms will do that most will not even ring you back within the UK.One thing which really worries me thou is if the stupid greedy people out there and the silly people who are never satisfied however good the customer support they receive is,if they just come on this forum and moan and moan about the littlest problem or because one individula in special circumstances got their PSU replaced before sending their faulty on back to Tagan or they just moan about having to pay the postage costs of sending their faulty psu into Tagan.I hope Tagan donot think the [IMG]http://oldforums.overclock3d.net/oc3d_gfx/smilies/cussing.gif[/IMG][IMG]http://oldforums.overclock3d.net/oc3d_gfx/smilies/cussing.gif[/IMG][IMG]http://oldforums.overclock3d.net/oc3d_gfx/smilies/cussing.gif[/IMG][IMG]http://oldforums.overclock3d.net/oc3d_gfx/smilies/cussing.gif[/IMG] is being taken and just think "well no one is happy or deserving of our efforts so why bother give them crap service from now onwards" I know Tagan wouldn't do that but I've read of other good pc firms who just got tired of people trying it on and moaning for no good reason because who are bigger whingers than the British public "NO ONE" ask any Australian thet've known about whinging poms for years.All in all I just wanted to express my points on why I think Tagan are a very good pc parts company and to let other people who read my post not to take them for granted!!PS I have nothing to do with Tagan.I'm just a customer