Seagate Hit with Class Action Lawsuit for High Failure Rates

Seagate Hit with Class Action Lawsuit for High Failure Rates

Seagate Hit with Class Action Lawsuit for High Failure Rates

Seagate Hit with Class Action Lawsuit for High Failure Rates

 

Seagate has just been hit with a Class Action Lawsuit for the High Failure Rates of their 3TB hard drives (both internal and external) and Seagate's "inability to deliver non-defective hard drives that conform to their express and implied warranties". 

While Seagate has advertised their drives as "reliable" and "dependable" allegations have often been levied against the company that their drives have been some of the most unreliable on the market, with the Plaintiff claiming that the drives were "defective and failed prematurely at spectacularly – and in many respects unprecedentedly – high rates" and is taking action against the company both for himself and all affected consumers. 

 

        This is a class action arising from Defendant Seagate Technology, LLC’s (“Defendant”) repeated failure and inability to deliver non-defective hard drives that conform to their express and implied warranties; its breach of consumer protection, unfair competition and false advertising laws; and its unjust enrichment.

 

The class action lawsuit goes on to cite data from Backblaze as evidence against Seagate, with Backblaze having on several occasions reported that Seagate is among the worst manufacturer on the market who have failure rates that are often much higher than that of other manufacturers. 

  

    As demonstrated by consumer experience and reports released by Backblaze, a data backup company, the true failure rate of the Drives was substantially higher than advertised, and the Drives did not last nearly as long as comparable devices from other manufacturers or even other models manufactured by Defendant.

 

Seagate Hit with Class Action Lawsuit for High Failure Rates  Seagate Hit with Class Action Lawsuit for High Failure Rates  

 

Right now Seagate is yet to respond to this class action Lawsuit. The Lawsuit can be found and read here

 

You can join the discussion on Seagate begin hit with a class action lawsuit for high failure rates of their 3TB drives on the OC3D Forums

 

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Most Recent Comments

01-02-2016, 14:57:55

WYP
Seagate has been hit with a Class Action Lawsuit for the High Failure Rates of their 3TB hard drives.

http://www.overclock3d.net/gfx/artic...44142120l.jpeg

Read more on Seagate getting hit with a class action lawsuit.
Quote

01-02-2016, 16:18:36

dwatterworth
Had 4 out of 5 of these (and 2 of the replacement drives) fail in a Synology NAS at the office. Definitely junk. Seagate wouldn't replace the replacement drives.Quote

01-02-2016, 16:45:52

kirk1000
have one with all my photos from the past 10 years die a couple of months agoQuote

01-02-2016, 16:47:18

Kushiro
I had a lot of these drives and none failed. By a lot I mean like over a hundred after taking into account how many I have put into others builds.

Even got 8 of them in my NAS and has been flawless for 2 years so far.

So I wouldnt call it definite junk....Quote

01-02-2016, 16:48:53

jimma47
I don't want to jinx myself...

I had two seagates fail but I put that down to a dodgy PSU. Replacements were supplied with no issue under warranty (they were older 1TB models)
My current one (3TB.) has been going for about 2 years with no signs of trouble so far.

Hitachi looks the goods according to that graph. I wonder how failure rates versus cost versus usage scenarios go. I'm thinking maybe the enterprise class drives are built to higher spec or are subject to less abuse. (taking your rig to LANS, portable back up drives, cheaper PSUs etc)

Seems we want to sue everyone for everything these days. No wonder things are so expensive.Quote

01-02-2016, 16:51:54

WYP
Have been using a 3TB Seagate HDD for multiple years now, I should really make a home server or buy a NAS.

Had a Seagate 500GB USB hard drive fail a few years back the day I bought it, but thankfully I got that replaced. They gave me the 750GB model as a replacement, so I was well happy.Quote

01-02-2016, 16:53:16

notcool
Seagate still not learnt their lesson I see.... my brother had a good way of fixing his Seagate, he bought a WD Black.Quote

01-02-2016, 16:56:01

Kushiro
And pay the premium too. Not like WD has a zero failure rate either.

There is nothing wrong with Seagate drives.Quote

01-02-2016, 17:04:50

notcool
Quote:
Originally Posted by Kushiro View Post
And pay the premium too. Not like WD has a zero failure rate either.

There is nothing wrong with Seagate drives.
You obviously weren't around when they had their firmware scandal back in 2009 or so with chronic levels of drive failures. I'm not saying WD is perfect but Seagate are known for their high failure rates.Quote

01-02-2016, 17:26:58

Kushiro
So basically you want to boycott Seagate and praie WD knowing that both have their issue. Go for it, whatever makes you happy.

People make mistakes.

FYI I was around for it. I was happy with their response I did not get a single angry email from my clients about the issue as they always had a backup as advised by me. They were well aware that these things happen from time to time.

Seagate replaced the drives and offered to recover the data on the problem drives free of charge. So that is as good as it gets.Quote

01-02-2016, 17:33:07

jimma47
Just had a look at the fb post on this and the hate is strong with this one.

As far as I can see there's no real reason that Seagate would knowingly send out drives that have a 13% failure rate. If more than one in ten fail it's going to cost them a fortune in returns and warranty processing.

Think about how many drives they manufacture. Millions? At least hundreds of thousands in a year I would think. If someone has the figures that would be great.

Every manufacturer of every hardware would expect some failures.

Side note - and the reason some people seem to be so angry - Users are the only people who can be blamed for lack of backups and permanent loss of data.

Edit @Kushiro yes spot on.Quote

02-02-2016, 05:36:22

barnsley
If you use the cheapest consumer spec hdds in a way that they aren't designed for then of course you'll get a higher failure rate.

For the record, BackBlaze have stated that their preferred HDDs are Seagate's 4TB drives. They've got a great price/failure rate (a whole lot lower than the 3T. They don't like WD because they consistently end up the most expensive for an OK failure rate.Quote

02-02-2016, 06:38:19

Excalabur50
I've had good Seagates and bad Seagates and I've also had bad WD'S and good WD'S just the luck of the draw although for awhile now I've stuck with WD and so far they've been greatQuote

02-02-2016, 11:19:28

H3M4NZ
I've got 5 3TB seagates on my desk atm - all dead.Quote

02-02-2016, 16:51:19

jimma47
Quote:
Originally Posted by Excalabur50 View Post
I've had good Seagates and bad Seagates and I've also had bad WD'S and good WD'S just the luck of the draw although for awhile now I've stuck with WD and so far they've been great
Same.

Quote:
Originally Posted by barnsley View Post
If you use the cheapest consumer spec hdds in a way that they aren't designed for then of course you'll get a higher failure rate.

For the record, BackBlaze have stated that their preferred HDDs are Seagate's 4TB drives. They've got a great price/failure rate (a whole lot lower than the 3T. They don't like WD because they consistently end up the most expensive for an OK failure rate.
I think this is on the money. There's a reason they have several tiers of drive class. You get what you pay for. It's like comparing that the OEM no-name 30 dollar PSU's to your Silverstone Platinum.Quote

02-02-2016, 16:55:36

Bartacus
Damn, I have 2 of these in RAID1! Now I fear my pr0n is unprotected, just like the sex in those movies!!Quote

02-02-2016, 16:56:39

jimma47
Quote:
Originally Posted by Bartacus View Post
Damn, I have 2 of these in RAID1! Now I fear my pr0n is unprotected, just like the sex in those movies!!
Pron in RAID? Viking PRON? Quote

03-02-2016, 01:09:01

Kushiro
Someone must rly love their pron.Quote

03-02-2016, 17:33:35

Bartacus
That might have been a joke. But I do have a RAID1 array with 2 of these drives that has a LOT of stuff I'd hate to lose on it. Sad to see this though, as I've preferred Seagates for years. I had far fewer issues with Seagate than Western Digital.Quote

03-02-2016, 17:57:43

Kushiro
Dont worry about it too much mate. The chances of yhem both failing at once is slim to none.

I have never had any Seagets fail on me thus far. Its more a bunch of people looking to get some chump change than anything.

Your viking pron is safe in the hands of the sea.Quote

04-02-2016, 02:20:42

NeverBackDown
I got my brother a Seagate Momentus XT(sshd) and its basically been in use for long hours each day for over a year. Still going strong. Just luck of the draw but really if you just want to store games and music/photos then I don't think many drives will die within a couple years and failure rate is low. Now if you buy a drive for consumers but use it in a NAS/server or for commercial use then you basically should expect high failure rates. There's a dedicated class of drives for those uses.Quote
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