Overclockers UK - Swish New Website, Same Shoddy Service?

OCUK RMA

The Christmas Purchase

It was one week before Christmas and I found myself browsing the multitude of UK retailers for the recently released Microsoft Habu mouse as a stocking filler present. After exhausting the usual list of sites that I've had good experiences with in the past, I was left with one website: Overclockers UK. Since having some bad experiences with this site a few years ago, I've generally kept my distance. However, on visiting their homepage I was presented with a whole new image. The site looked professional, was well arranged and more to the point they had a good stock of the Microsoft Habu mouse.

Microsoft Habu

Apprehensively I entered my address, card details and proceeded to complete the transaction.


The Problem

Christmas day arrived and sure enough Santa had delivered a Microsoft Habu mouse. The mouse was promptly plugged into the PC and the drivers installed in the manner described on the Habu's packaging. However, problems lay in wait with the mouse not being detected by Microsoft's (Razer's) drivers. After several hours of reinstalling drivers, trying different USB ports and even testing the mouse on a different machine I finally gave up and consulted the internet for other users experiences of this mouse.

Razer Software

After reading threads on various forums from people with exactly the same problem, it seemed that the fix was to flash the mouse with either firmware used on the Copperhead or a new Habu firmware that had just been released. Unfortunately after spending yet another hour trying to get the firmware update software to detect the mouse I finally gave up and decided it was time to send the Habu back to whence it came.


The RMA

Without doubt, raising an RMA was a simple affair. Visit the homepage, click on Contact and fill out an RMA request on their webnote system.

OCUK

Within moments I received confirmation of my RMA via e-mail which can be seen below:

26/12/06:

Overclockers UK WebNote System Message
------------------------------------------------------------------
Your message has been received and shall be answered as soon as possible.
------------------------------------------------------------------
YOUR MESSAGE
The mouse is not detected by the drivers under Windows XP (sp2) or Windows 2003 x64. I have followed the driver install instructions both on Razer's website and the forums and this has not helped. This seems to be a widespread problem with the mouse fixed only with a firmware update. However, when trying to perform an update it is still unable to detect the mouse. I am following the instructions for the firmware update on Razer's site.

The day turned to night, and surely enough the next day a reply from Overclockers UK arrived in my mailbox:

27/12/06:

Dear James Napier,

There are issues with these Razer mouse engines with certain motherboards Sir. Please check for compatibility.

Regards,
Andy Mclean
Technical Support
Overclockers UK
www.overclockers.co.uk

PLEASE DO NOT REPLY TO THIS MESSAGE

Not exactly the kind of response I was hoping for. Were Overclockers UK actually suggesting that customers need to check that something as simple as a Mouse is compatible with their systems? I duly replied:

27/12/06:

THIS IS AN AUTOMATED MESSAGE - PLEASE DO NOT REPLY TO IT

Overclockers UK WebNote System Message
------------------------------------------------------------------
Your message has been received and shall be answered as soon as possible.
------------------------------------------------------------------
YOUR MESSAGE
Message: In reply to the message below, as stated i'd like to return this mouse for an exchange or refund. I'm clearly not going to change my motherboard in order to get this mouse working.

A perfect reasonably request: Either allow me to exchange the mouse for another model that does not suffer these issues, or provide me with a refund.

The next day, much to my surprise the following E-Mail arrived in my Inbox:

28/12/06:

Dear Mr James Napier,

In response to your RMA request, we have reserved returns code RMA10xxxx for you to return your item(s). Please review the following information and ensure it is correct:

==================================================
Products on RMA:
----------------------------------------------------------------------------------------------------
Microsoft HABU 2000dpi High Precision Gaming Mouse - Retail

Please only return products that are on the RMA, anything not on this RMA will cause the processing of your return to be delayed.

Problem / Fault description: Faulty,
Desired action: Refund,

Overclockers UK had authorised the RMA! All that was left for me to do now was to return the mouse in it's original packaging, to the address specified and with the RMA number clearly visible on the front of the box. No problems, I immediately arranged for DHL to collect the rather oversized and extremely well padded box (better to be safe than sorry)!

Fully aware that the new year was approaching and things had already slowed down I patiently waited for a response from Overclockers UK that the RMA had arrived safely and was being processed. Sure enough, on the 6th January I received the following mail:

06/01/07:

Dear Mr James Napier,

Your RMA has been received at our offices. We will deal with your return as quickly as possible and e-mail you again upon return.

Regards,

Excellent, only a few more days to wait and hopefully I should either see a new mouse or a refund. Or so I thought....

Several days passed without any contact from Overclockers UK, but being the patient person I am, I waited quietly. Then on the on the 10th an unexpected parcel had arrived at my door. Can you guess what was inside? That's right...the very same Habu mouse that I had paid to return to them.

To add insult to injury they has also charged my bank account £21 without authorisation, and more to the point - without any call, E-Mail or response to my RMA request with information on why they were actually doing this.

The next step was to of course was to talk to them over the phone.

At this point I'll spare you the details on how I waited in a queue for ages, got thrown between 'departments' and generally got very annoyed as we've all experienced plenty of times before. So lets cut straight to some out-takes from the call:

Me: Hi, I had a problem with a mouse that I purchased from you just after Christmas and sent back to you as requested on your RMA: 10xxxx. However, I've received the mouse back without any reasoning why and you've also charged my account £21. Why?

OCUK: We plugged the mouse into a machine and it worked for us, so you've been sent the mouse back and charged £21 for testing.

Me: I told you that the problem with the mouse was down to the software not detecting the mouse. You informed me that the mouse was not compatible with all motherboards, and accepted the RMA after I informed you that I'd like to exchange the mouse for another model as I wasn't willing to change my motherboard in order to get it working.

OCUK: I'm afraid there is nothing we can do. The mouse was not faulty so it has been returned to you...

At this point I ended the conversation as it clearly wasn't going anywhere, and to this day am left with a mouse that doesn't work, and a £21 charge on my account for returning an item as requested to by Overclockers UK.


The Conclusion

Clearly I've learned a lesson from this adventure: stick to the websites that are known to have good customer service and if in doubt ask members of your resident forum for their opinions on any retailer you are thinking of making a purchase from. In addition to this, always use a credit card if possible as their dispute departments will always endeavour to get your money back.

Maybe my experience is just down to bad luck, or maybe you've been treated in a similar way. Why not tell us your experiences in the Overclock3D forums.

As always, we're giving Overclockers UK the opportunity to respond to this article and any issues raised in it. Any responses will be posted below.

«Prev 1 Next»

Most Recent Comments

16-01-2007, 17:44:15

JN
It's not like us to go on a witch hunt after websites with poor customer service. However, after several bad experiences reported by our members and now one which I've been able to document first hand - it was finally time to get thing out in the open.

Link

Digg ItQuote

16-01-2007, 17:46:54

Toxcity
oooooOO XMS treading dodgy water here dude..

I would keep a watch over your left shoulder from now on.

Nah joking.. You have done the right thing.. When I upgrade blah blah I will be using ether specialtech or Scan.. Quote

16-01-2007, 17:55:36

NickS
Good read XMS. I'm glad you're taking a stand. I guess they didn't know who they were messing with! :Quote

16-01-2007, 18:04:33

deathwish
at least you got a response from ocuk i have been trying to contact coolermaster without any luck sent off about 5 emails not even the smallest indication of interest so yea what you ment to doQuote

16-01-2007, 18:22:33

Ham
You've just put me off them for lifeQuote

16-01-2007, 18:24:17

Toxcity
Quote:
Originally Posted by name='Ham'
You've just put me off them for life
Agreed!

They seem very unsociable... Quote

16-01-2007, 19:23:27

jiffz
OCUK do try to be as little helpful as possible. Customer service is definately not their strongest point. I once tried to RMA my medusas after they broke, they were less than a year old but they didn't offer to help or give details of who to get them replaced.

I was forced to contact speedlink myself in germany, then they directed me to a UK company that replaced my medusas for £15...Quote

16-01-2007, 21:14:09

dave87
I agree Overclockers customer service is a little shoddy - though they were majorly helpful when a PSU blew - sent me a NeoHE 480w in replacement for a standard 300w Antec (that came bundled with a case that cost less than the NeoHE)

I must admit, however, they did take their time, and required constant chasing to get the replacement sent out. They do have some rather good deals, however.Quote

16-01-2007, 21:27:15

MikeEnIke
Dugg Definately should let people know about this.Quote

17-01-2007, 06:06:19

Dav0s
I tried to RMA my DFI motherboard last year, royal mail informed it had been delivered but OCUK lost it, and said I should take it up with royal mail! They are a terrible terrible company and more events like this should be brought out into the open to show people exactly what sort of company they are buying from.Quote

17-01-2007, 06:57:10

Oxo
I baught my Graphics card from then and dint have any problems, and its stil workin *touch wood*.

spose i was lucky by the looksQuote

17-01-2007, 07:00:02

JN
Quote:
Originally Posted by name='Oxo'
I baught my Graphics card from then and dint have any problems, and its stil workin *touch wood*.

spose i was lucky by the looks
Yeah, I've seen very few problems with their delivery of goods, its more the after-sales service.Quote

17-01-2007, 07:01:31

FarFarAway
Apart from the fact that OcUK's idea of packing is to put something in a box or bag....then send it

No packaging/bubble wrap, anything

In my experience of courseQuote

17-01-2007, 08:16:34

mrapoc
My ram came in a plastic bag taped together at the seams!!! Good job i didnt have a rough handler?!?!

Don't think ill be buying from them again- after they refused to accept my ram back on the terms that "Even though it is brand new, we cannot accept a product back after our 2 week unwanted gift policy" gitsQuote

17-01-2007, 09:04:47

FragTek
Wow, that's a sad state of affairs. I'd stay SOOOOOOOOOOOOOO far away from that company, omfg. Sorry for your troubles with those b-wizzles.Quote

17-01-2007, 10:28:45

Doddsy
I have to say I've never had any problems with them but I've started staying away just because of problems that other people have had. You need to stick with your homies!Quote

17-01-2007, 10:52:04

equk
I never had any problems with OcUK until my last order which was all the bits for my core2duo build. I recieved everything appart from the arctic silver5 and the packaging was atrocious.



That was what I was presented with on opening the box. Nothing packing out the box and a harddrive which was only in a antistat bag and was bouncing around the box.



They sent me the arctic silver after I contacted them, but I was a bit worried about the harddrive tbh Quote

17-01-2007, 11:08:40

mrapoc
Whereas specialtech made sure everything was snug within a secure box, nice and snug between LOADS of what I can only describe as air bags

Perfect tbhQuote

17-01-2007, 17:24:50

glocktodahead
Ouch XMS sry to hear about the crappy service you received, that would aggravate me especially after they approved your RMA. Are they that stupid that they don't even understand their own emails? If they say something they should follow through with it. Ouch EQUK that packing looks terrible. As long as everything works, I'd be happy, but I wouldn't deal with them again.

Thanks for the read, DUGGQuote

17-01-2007, 18:30:45

Pyr0
XMX, in accodance with the distance selling regulations, by law, you should have been entitled to a refund if requested within 7 working days and i would chase them up over it

I had murder with them over returning a faulty DFI Expert when they tried telling me it was not faulty, it was my CPU and they could not do anything (including swapping it for another DFI Expert). I ended up walking out of there with a full refund and haven't shopped there sinceQuote

17-01-2007, 19:15:44

Hyper
I personally have never had any trouble with ocuk, packaging has always been fine, support has been good and the service seems pretty fast.

Maybe I have just been lucky Quote

17-01-2007, 19:16:17

jiffz
Wow - it sounds like this article has prompted a lot of people to speak out! Sounds like they just like to sell stuff and not back it up with any customer service whatsoever.....

Oh and Dugg Quote

17-01-2007, 19:20:11

browney
Hmm never had any problems, Once signed for a friends parcel (C2D, Ram mobo and PSU) came very well packed with loads of those air filled bagsQuote

17-01-2007, 20:46:36

Raging
i have to agree with the packaging,i ordered the majority of parts and bits n bobs for my first build off them.

no packing what so ever,just a big box with everything slung in(creativly at that so it all would fit in)

ended up with a cracked cathode,i was just happy it wasnt something like the gpu tho tbh....on the funny side a black rounded ide cable found its way into my box

their customer support is a bit lacking too,as others have said.

Raging.Quote

18-01-2007, 03:57:44

FarFarAway
The only reason stuff doesn't get broken is that manufacturers are very good @ packaging their items nowadaysQuote

18-01-2007, 08:11:01

equk
I think OcUK were ok years ago as I remember buying a hercules geforce2 ultra from one of the engineers (thru the site). A Geforce2 MX turned up so I contacted them. The next day the ultra turned up and they never bothered to pickup the mx.

But recently they seem to be just like a lot of sites that aren't interested that much in pleasing the customer and are more set on making fast money. Altho I guess they are a lot bigger than they used to be. Maybe they are too big now

Recently I was using them for ordering monitors for CCTV systems as their delivery was fast. But I stopped as they failed to send out any invoice with any of the orders and our secretary was moaning about tax etc

Altho she was dumb enough to send an email to no@email.com rofl which they put on their reciepts. She couldn't understand why it was getting returned Quote

19-01-2007, 15:15:21

llwyd
On a site note, Ebuyer are also turning into a bit of a shambles recently. I've had three problems with them in my last two orders, they sent Ham the wrong replacement motherboard after several of their DFI stock disapearing over night meaning he had to chose a different board, and their website has gone from bad to near un-useable. I actually use Froogle to find most of their products.Quote

25-01-2007, 12:35:18

nathan
had a few problems with scan atm, But i think it's a one off. They have sorted most problems out too. There just a little slow at the refund side of things.Quote

25-01-2007, 14:25:43

ionicle
shoddy company, but i dont really care...i ordered some AS5, and receved, not only AS5, and Ceramique, but a gig of generic ram too :P ...i aint complaining, but thats the only good thing thats ever come out of that company

there customer serive is THE WORST EVER i am impatient, and i was on the phone HOURS "you are in que position 3" i mean FFS

and when you get through, you mightaswell talk to a robot that has been pre-programed with like 5 answers *rolls eyes* ...its CRAPQuote

26-01-2007, 12:35:36

kimandsally
The main problem with OcUK is Mark who owns it and Andy the technical guy, both are somewhat lacking when it comes to customer service, they both know better than anyone else and they are ALWAYS right, if you work by those rules everythings great.

Just be prepared to accept things like the mouse issue we should just put it in a box and leave it then order another because their technical muppets say it's OK.

Just be glad you don't have to work there on minimum wage bank holidays are a normal working day at OcUK with no extra pay, a good friend of mine worked there so I know a little more than some, that's another reason why I buy elswhere, Specialtech are a prime example of how it should be done, they know how to look after people properly.Quote

26-01-2007, 14:11:40

hongsta
I've never had a problem ordering goods off them, but i guess thats where every company should be good at - taking money off you

Nah seriously though, i measure a company by how they deal with problems (rma, refunds, etc) and in this regard i've never had any experience, but i really don't like their fluctuating prices (prices can and have shifted up/down several times in a day) and draconian forums (not allowed to mention competitors names and no mentions of prices from anywhere apart from overclockers).

My current fave company is Scan but they are having issues with delivery atm (due to warehouse extension/upgrade), so i'm gonna give specialtech a try after all the good stuff i'm been reading about them.Quote

27-01-2007, 07:56:57

blade
thats just not right. I was plannin on getting stuff of them, but i guess thats a big no go zone now.Quote

28-01-2007, 11:48:17

kimandsally
Quote:
Originally Posted by name='blade'
thats just not right. I was plannin on getting stuff of them, but i guess thats a big no go zone now.
At least you have the benefit of others who have had unfortunate dealings with them, overall I think it's a good thing that we are able to disscuss these things, we are all enthusiasts on here and it's a major bummer if we get problems with our gear.

I found Specialtech on here and have used them and have nothing but great things to say about them, I've even had a DOA item which isn't Specialtechs fault but the superb way they dealt with it for me means I'm now a long term customer for them, they are superb in every way, try them instead of OcUK I'm sure you will be pleased as well.Quote

11-02-2007, 19:31:56

Deshman
I bought a Coolermaster case and some RAM from these guys and the rest of a build from Ebuyer, both on next day delivery, both with Citylink but with OCUK charging £15 delivery and Ebuyer charging £6 delivery. The Ebuyer delivery arrived as promised the next day but I didn't get the confirmation email from OC until then, by which time it was the weekend and my stuff wouldn't arrive til Monday, therefore destroying the whole point of paying for next day delivery in the first place. They were less than helpful during that time too and practically impossible to get hold of. Needless to say I won't be using them again unless I really have to.Quote

11-02-2007, 20:44:26

Ham
Something i find un-nerving is that they have been publicly discredeted on what is fast becoming a major UK reviews site, and havn't batted an eye lid. Not had a rep on here trying to defend them. This articel has lost them probably 20+ potential customers and they can't be bothered to spend 5 minutes to write a reply to this incident.

Oh and also ive studdied through there t&cs and there is nothing in there about charging for RMA service.Quote

12-02-2007, 11:27:23

FarFarAway
Quote:
Originally Posted by name='Ham'
Something i find un-nerving is that they have been publicly discredeted on what is fast becoming a major UK reviews site, and havn't batted an eye lid. Not had a rep on here trying to defend them. This articel has lost them probably 20+ potential customers and they can't be bothered to spend 5 minutes to write a reply to this incident.
They basically don't care at all about their customers

Quote:
Originally Posted by name='Ham'
Oh and also ive studdied through there t&cs and there is nothing in there about charging for RMA service.
No but they can do it...I think you have to sign some sort of RMA formQuote

18-02-2007, 07:34:53

dave1920
Yeh I had a seasonic psu DOA but didnt get to test it for a month. By this stage when I RMA'd it they kept me waiting for 4 months. Eventually after many phone calls, some of which were answered, of staff telling me they could do nothing I rang to give them almighty hell. I was greeted with a different employee telling me that 'oh thats a long time for an RMA how about we just send you a new one'. I think that was actually worse as apparently this could have been done at any stage.

But funnier yet my mate ordered a few components and a psu a couple of years ago. The psu when installed physically blow up, I wasnt there at the time but apparently it was quite spectacular. Anyway the entire system was fried and when he phoned he said that he had got a faulty PSU and they said oh was it ***** a make yeh we've been having problems with those. They actually knew about the make and model and problem before he detailed it. I laughed but I wouldn't have if it had been my PC.

This said there are worse, cough savastore cough.

DaveQuote

20-02-2007, 14:04:13

Xerin
I've had a lot of problems from them due to their less than capable packaging. Even that aside the amount of hardware I've had from them that has been faulting upon arrival is just ridiculous. A few years back when building a new system I had two faulty motherboards and one faulty stick of RAM. Recently I've had a duff Enemax 1000w PSU and borked BFG 8800GTX WC.

I might be tempted to say that it's just a hazard of getting things sent to you a home... except that I haven't had any problems with hardware purchased at any other site.

As if that isn't enough I've just been looking into get a Corsair Flash Voyager 8GB USB which is on OCUK for £105.74 and the same one on Scan is £64.39! Not a bad difference in price.

Lesson learned, never buy anything off them again!Quote

20-02-2007, 15:29:22

dave1920
Quote:
Originally Posted by name='Xerin'

As if that isn't enough I've just been looking into get a Corsair Flash Voyager 8GB USB which is on OCUK for £105.74 and the same one on Scan is £64.39! Not a bad difference in price.
That shows how much I know I would have said their prices were competitive and it was the one thing they had going for them.

DaveQuote

20-02-2007, 15:34:34

FarFarAway
The only thing they have going for them is the fact that they have the latest hardware inQuote

20-02-2007, 17:07:08

Deshman
I'll vote for that!Quote

24-02-2007, 22:25:06

Clunk
I keep meaning to sign up, but seeing this, I couldnt resist.

I have had a few bad experiences with Overclockers, here are a couple of annoyances.

The left a £25 item out of an order, then accused me of trying to rip them off. It took several phone calls before they sent me out the missing item, and then that took 10 days to arrive and was b-grade. That was about 2 years ago.

Last year, I bought an MSI 975 motherboard from them as they were the only place with stock. The motherboard arrived on time with the motherboard box inside a large cardboard box with no packing, it had clearly been bashed about a bit.

The motherboard was DOA and had obviously been out before as it was covered in fingerprints and some of the extras in the box were dirty and had ripped packets, and yet the main box itself was sealed in plastic with an ocuk sticker on the box underneath.

I rang up, around an hour passed on the phone at national rate, I got through to Mr Arsey pants, who informed me that I needed to speak to technical support. He flatly refused to put me through, so I rang the tech support number and waited almost another hour before "Rob" answered. He issued an rma number without any fuss but sounded rather puzzled when I requested that citylink pick up the DOA motherboard at oc-uk's expense. He explained that they dont do that, but they do refund the postage charges if the item is found to be faulty, at this point, I did mention that almost every other decent retailer do this, even micro bloody direct!, but he wasnt having any of it, so I nipped out and posted it, £8.50 special delivery.

They received it the following day and emailed me to tell me as much.

It was about a week later that I received an email saying that the rma had been completed and that a refund had been issued.

Around a week after that, the refund hit my account, minus the £10 they charged for city link to deliver and minus the £8.50 that I payed for special delivery back to them (that I was promised would be refunded).

So after another hours wait on the phone (at national rate), I spoke to "Rob" again. He said that they had just implemented a new refund system where no postage charges are refunded unless the customer asks, and that the refund system for RMAs is on a completely different system to postage refunds. So I requested the refund, he said that he couldnt do it as the bloke that does the refunds is on holiday, so I rang back a week later.

Spoke to "Rob" again, he promised that the refund would be done by friday (it was tuesday). Friday came, no refund.

Rang one last time, this time I tried sales and was greeted by a seriously unhelpful berk, who put the phone down on me, right after I explained that I had been waiting an hour.

So I spoke to my bank's card services dept, they advised that I email them with a demand for payment, and also a recorded delivery letter with a demand for payment, so I did. I never did receive a reply to the webnote/email thing, and the letter was signed for and they never replied.

My bank refunded the money in the end.

It is doubtful that anyone from overclockers will reply to this in an official capacity, but I'll put money on it, that you get a flury of new posters defending them.

In my opinion, Overclockers.co.uk are THE worst retailer in the UK. Quote

25-02-2007, 03:17:35

Raging
thats some real shoddy service mate,unlucky i guess but at least you got a replacement and a refund from your card company in the end

p.s welcome to stick around,enjoy your stay

cheers.Quote

25-02-2007, 05:34:26

FarFarAway
Rubbish experience Clunk

Welcome to the forums though mate Quote

25-02-2007, 06:37:10

Dav0s
thanks for posting Clunk, hope ya stick aroundQuote

01-03-2007, 12:17:49

circuss
As a tree grows, to remain balanced, its roots will have to mature too. As a restaurant expands, to maintain its effectiveness as a viable business, it will have to have more tables, waiters and above all, experienced chefs/cooks. As such, where do the likes of OCUK, the companies that grew too quickly, stand?

Humans are mere messengers and not the principles for humans come and go but the principles remain. The reason why only the principles are valid is because humans can change and it is humans who conduct businesses. As the human change, so too will the business/principles of operation. A business can be based on kleptomania or it can be a service and the way a business evolves/slides from one to the other depends on the maturity of its operator/s. The way things are going with commerce, it is hard to evolve unless the business gets too big and they then have to look/become moral/responsible, whether they like it or not.

The online business model have given immorality a free reign. People who have little grounding in maturity [ie morality and not moralising, or the maturity based on copulation, corruption and ralitonalities/justifications] are suddenly being held responsible for defining what is correct or incorrect, i.e morality [and morality is NOT sermonising, religion, halleujah nonsense. Morality is that which promotes Evolution for the benevolence for all, not just the individual/business operator].

It is immoral to look at businesses as an opportunity to plunder and not a service in exchange for a comfortable living. This is how commerce should be judged. Almost without exception, those who grew too quickly will soon learn what morality is all about and when faced with the truth, they almost invariable shed their cloak/disguise and reveal their true self. Very few get to sample this opportunity but those who do, usually take the "land of the free/land of opportunity" route and that is to accelerate the rate of their kleptomania even though they know that they can only screw one whore at a time.

Again, commerce is an opportunity to serve not to screw. Those who do not maintain their service by offering excuses like, "Do you know how big we are?"/"We are trying our best", need to go back to basics. Grow up before you learn how to screw for then, it will not be a matter of size but technique/maturity. Yes, 80-year old juveniles are the norm, not the exception. The motto to buying in the modern era, especially online, is, have no loyalty but be promiscuous and treat each purchase as your very first & last. Loyalty [or blind judgement] is not the giving of your heart [for the heart is not ours to give], but the giving of your balanced/weighted judgement, much like that showcase of loyalty, the dog, does. Most people are not only blind but immoral for the simple reason that most do not know what morality means. They think that morality has something to do with the ninsense that is religion/blind faiths/beliefs.Quote

01-03-2007, 12:58:02

llwyd
^ In short:

Overclockers UK = bad

Specialtech / Tekheads = good

That is one hell of a first post mateQuote

01-03-2007, 13:03:59

nathan
say your going to take them to the small claims court, if it comes to that, it will cost you about £80. After every phone conversation, get them to email you what there action is, even better, get them to do it whilst on the phone. That way you have some come back as to what they promised.Quote

01-03-2007, 14:48:25

Doddsy
Quote:
Originally Posted by name='circuss'
As a tree grows, to remain balanced, its roots will have to mature too. As a restaurant expands, to maintain its effectiveness as a viable business, it will have to have more tables, waiters and above all, experienced chefs/cooks. As such, where do the likes of OCUK, the companies that grew too quickly, stand?

Humans are mere messengers and not the principles for humans come and go but the principles remain. The reason why only the principles are valid is because humans can change and it is humans who conduct businesses. As the human change, so too will the business/principles of operation. A business can be based on kleptomania or it can be a service and the way a business evolves/slides from one to the other depends on the maturity of its operator/s. The way things are going with commerce, it is hard to evolve unless the business gets too big and they then have to look/become moral/responsible, whether they like it or not.

The online business model have given immorality a free reign. People who have little grounding in maturity [ie morality and not moralising, or the maturity based on copulation, corruption and ralitonalities/justifications] are suddenly being held responsible for defining what is correct or incorrect, i.e morality [and morality is NOT sermonising, religion, halleujah nonsense. Morality is that which promotes Evolution for the benevolence for all, not just the individual/business operator].

It is immoral to look at businesses as an opportunity to plunder and not a service in exchange for a comfortable living. This is how commerce should be judged. Almost without exception, those who grew too quickly will soon learn what morality is all about and when faced with the truth, they almost invariable shed their cloak/disguise and reveal their true self. Very few get to sample this opportunity but those who do, usually take the "land of the free/land of opportunity" route and that is to accelerate the rate of their kleptomania even though they know that they can only screw one whore at a time.

Again, commerce is an opportunity to serve not to screw. Those who do not maintain their service by offering excuses like, "Do you know how big we are?"/"We are trying our best", need to go back to basics. Grow up before you learn how to screw for then, it will not be a matter of size but technique/maturity. Yes, 80-year old juveniles are the norm, not the exception. The motto to buying in the modern era, especially online, is, have no loyalty but be promiscuous and treat each purchase as your very first & last. Loyalty [or blind judgement] is not the giving of your heart [for the heart is not ours to give], but the giving of your balanced/weighted judgement, much like that showcase of loyalty, the dog, does. Most people are not only blind but immoral for the simple reason that most do not know what morality means. They think that morality has something to do with the ninsense that is religion/blind faiths/beliefs.
Wow, I've got a sore head and that made no sense. I'm sure it was a good read though.

I'll read it again later!

And clunk, you just have no luck buddy. Just reading about your problems with scan.Quote

01-03-2007, 16:50:52

Clunk
Quote:
Originally Posted by name='Doddsy'

And clunk, you just have no luck buddy. Just reading about your problems with scan.
In fairness, the problems with scan are the only ones Ive had in a while, but depending on how they handle it, should be a lesson for anyone buying motherboards from them, that are sold as overclocking motherboards, like the commando, striker, etc

And yeah, I'm cursed Quote

02-03-2007, 17:27:52

circuss
This free delivery bait is hard work !!! Better than our Stokien friend's demand of £8.++ for a pair of dimms. And Scan's system of stock report, at one time, did put Goebbel's propaganda machine to shame. But the boss seems a genuine person....

The transition from paddling in the pool to rowing for the club is a dangerous time for the "upgrading" trader. On the one hand, they have to find the right personnel but the piggy bank says, "No can do". So they have to make do with "the pimpled crowd" [no offence meant to kiddies everywhere], not forgetting that most of the money is either the distributors' or the banks'. One reason why most who don't make the grade, and most don't, ends up doing "deals" with bent receivers and even the biggest names [traders & receivers] are bent. Without exception, for their MO is, "Don't get caught". And the cycle restarts with the same outfit, bought back at, say, 10% [surely not that high !!], nudge-nudge, wink-wink. Like Social Security/Nat heath Service, it's the tax payers who really foot the final bill. One reason why prices here are always twice that over the pond.

The online business game have changed quite a lot of that though because it really brings in the volume if you hit the right formula, [which for OCUK, it's their "forum", an euphemism for grooming blind loyalty] and it's easier to leave "trails of carnage" with online sales too. But those who play the numbers game well, i.e ensuring profitability is maintained and ploughed back to engender loyalty, good times or bad, will reap a bounty harvest. Branding is the name of the game in big business and nothing else and successful branding can turn a greedy thief to an honourary member of the elite. That's "Turning the Trick", every kleptomaniac's dream of redemption. Don't believe it even if they do for they have no option. Honourable businesses seldom go mega because greed is not their dream. Service and fairness is. There is no such thing as trusting others. Only fair play for others and trusting one self [to do the right thing].Quote

02-03-2007, 17:52:21

Ham
Quote:
Originally Posted by name='Doddsy'
Just reading about your problems with scan.
Where can i find these documented? Im trying to get a board RMAed to scan now. And they keep sending me e-mails saying ive sent them blank ones. Ringing them up on monday...Quote

17-03-2007, 18:10:39

Heed
I registered here just to post in this thread. I have had incredibly bad service from Overclockers UK in trying to RMA a faulty 6 month old 7900GS. You can read about my experiences here if you're interested:

http://heedsblog.blogspot.com/Quote

17-03-2007, 19:53:50

JN
Quote:
Originally Posted by name='Heed'
I registered here just to post in this thread. I have had incredibly bad service from Overclockers UK in trying to RMA a faulty 6 month old 7900GS. You can read about my experiences here if you're interested:

http://heedsblog.blogspot.com/
Hi there Heed and thanks for registering at OC3D. I've had a read of your Blog and it all sounds very familiar. I'm really surprised the OCUK haven't had trading standards threatening to shut them down - I can't believe they can have such bad service and still be in business.Quote

17-03-2007, 20:07:59

Clunk
I'm surprised they haven't been shut down as well. We can only hope Quote

17-03-2007, 20:28:46

WC Annihilus
I say we take em over and have our own OC3D store! Quote

17-03-2007, 20:32:40

Toxcity
Quote:
Originally Posted by name='WC Annihilus'
I say we take em over and have our own OC3D store!
Thats a pretty good idea!

Although I doubt any of us have the time to set it and let alone run it!Quote

18-03-2007, 11:12:12

Xerin
Quote:
Originally Posted by name='Toxcity'
Thats a pretty good idea!

Although I doubt any of us have the time to set it and let alone run it!
Or the money to buy it. Though it would be one way to score cheap hardware. Wholesale anyone? Quote

18-03-2007, 12:02:48

Clunk
Who needs money?

Just do like overclockers alledgedly do, and have one faulty motherboard that is sent out to everyone using city link at vastly inflated prices, and make around £8 profit on that, keep a working version of the same motherboard to show any unsuspecting punters that come to the shop, and then charge them £30 for testing and postage.

£38 profit for doing nothing.

You would be surprised how many loyal fanboys this creates, and you will make huge amounts of profit, while they all worship you.

Quote

18-03-2007, 13:24:04

Heed
Quote:
Originally Posted by name='XMS'
Hi there Heed and thanks for registering at OC3D. I've had a read of your Blog and it all sounds very familiar. I'm really surprised the OCUK haven't had trading standards threatening to shut them down - I can't believe they can have such bad service and still be in business.
Thanks for the welcome. Yeah, unfortunately it's the old story of "they're fine if nothing goes wrong". So, there's a number of people who haven't had this type of experience and think the service is good. I certainly fell into that category before, but when you think about it all you're judging them on is if they can put the correct items in a box, get it shipped and charge you correctly. It's not a very high standard to meet.

Incidentally, if anyone wants a shorter version of my dealings with them (I know the blog on the whole situation is getting a little long), you can just quickly see all the raw corrrespondence at this page:

http://homepage.ntlworld.com/kbyiers/7900gs_106686.html

Have a good one.Quote

18-03-2007, 13:34:15

mrapoc
Woah man, reading that has shocked me not to mention their spelling/grammarQuote

18-03-2007, 16:20:21

JN
Quote:
Originally Posted by name='Heed'
Thanks for the welcome. Yeah, unfortunately it's the old story of "they're fine if nothing goes wrong". So, there's a number of people who haven't had this type of experience and think the service is good. I certainly fell into that category before, but when you think about it all you're judging them on is if they can put the correct items in a box, get it shipped and charge you correctly. It's not a very high standard to meet.

Incidentally, if anyone wants a shorter version of my dealings with them (I know the blog on the whole situation is getting a little long), you can just quickly see all the raw corrrespondence at this page:

http://homepage.ntlworld.com/kbyiers/7900gs_106686.html

Have a good one.



Dear XXXX,

ive sopken to andy about this we are not haveing this card back.

Regards,

matthew burton

Technical Support

Overclockers UK





I'm sorry but we can't let them get away with this. Quote

18-03-2007, 16:22:32

mrapoc
That actually makes me feel ill that a company could possibly treat their customers like that...Could we create a petition on this matter or something and send it to Trading standards or similiar?Quote

18-03-2007, 17:43:52

Luffy
Sounds a bit worrying, I use OCUK quite a lot but can't complain about service I have received at all. Though my only RMA was a damaged DFI motherboard it was replaced within 3 days of putting it in the post back to them.Quote

18-03-2007, 17:52:40

Clunk
Dugg Quote

14-04-2007, 09:05:19

Heed
In case anyone is interested, I've updated my blog with some more information on the subject:

Update:

Here's another thread at Overclockers UK that has popped up recently on the subject. I'll be curious to see if that thread gets deleted as well. It's clear there is a fault with the Palit 7900gs cards they sold back near the latter half of 2006. And it's clear that they have taken the same tactical approach, that they took to my particular case, with other customers that have the same problem.Quote

14-04-2007, 12:15:08

Doddsy
They are fantastic. Their slogo should be 'OCUK, we're only doing it for the lulz'. The only way you can possibly explain their customer service is if they're doing it to see just how much they can get away with. I guarantee I'll never be being anything from them, ever. I've even talked a couple of friends who used to use them into swapping companies. When will they realise how much revenue they've cost themselves because of just this kind of thing?Quote

24-05-2007, 20:04:30

donnynsc
Sorry to bring up an old thread.

Just another bad experience with OCUK.

Placed my order for an Antec case, memory, headset & X-fi card on last Sat 19/5. Wait til Tue 22/5, then sign in to check the order status which was still showing 'In our warehouse queue'. Ok, rang them in the early morning, they claimed that the X-fi card will be back in stock by the next working day which is Wed 23/5. I'm an understanding person & hate to push people, let's give the lads some time then (In fact, I'm so desperate to build my new system by this coming bank holiday weekend). Thursday morning sign in & check the order status again, no surprise, still 'In our warehouse queue'. I'm losing my patience this time. Ask them to take out the bloody X-fi & send me the rest by the same day since I'm paying £10 for next day delivery. Mr. whoever promised that they will be dispatched at the same day & I definitely will get it by Fri. It's 01:04, 25/5 now & the status still remain unchange.

Conclusion, I will never buy from them anymore.Quote

24-05-2007, 20:34:53

cuprasport
i have used ocuk alot this year (found tekheads now so i dont think that will be happening much as i made my first order with them today)

i have phoned a few times and they are never happy on the phone or even remotly helpfull

ive spent 15mins at que position 1 before on the 10p a min phone line about an rma due to there lack of checking emails.

i was promised a price match that didnt happen (tekheads did the match todayfor me well chuffed)

i only use rmsd as i live on the isle of man its the only next day service and they will do that on some motherboards and not others?? i even rang them as ive been an active person ont there forum with over 1500 posts asking for them to post royal mail and there just said no sorry sort it out on the site. also citylinks shipping charges to iom for 2-4 day shipping is stupidly priced as it uses 2 curriers

however i did send some ram back to ocuk as faulty that wasnt (was mobo) and i didnt get charged anything.. although they do have the moboQuote

24-05-2007, 20:39:30

Joe
No Im a fan Of them i had a few customer service problems and some RMA's no problems .

Aria on the other hand .... worst C-S Ever (maybe thats just to non-mainland UK)Quote

25-05-2007, 06:26:09

pumpman
I posed the question on bit I think, where I asked would you buy from a reputable company with excellent cs and pay a few quid extra or buy cheap , and it suprised me at te number of people who are willing to play russian roulette with their money. To me it's a no brainer, I end to pay a bit more in the knowledge that if I have a problem it will be dealt with. I bought a laptop, gpu and a tvix box from a small pc shop in Yorkshire, and I got to chat to the owner on teamspeak,I paid probably £30 all in over what I could pay online, but I know I will never have problems like the above.

Ive had a few things from Scan and a couple of things from OC without incident, but I like to be treated as a customer not a number.Quote

25-05-2007, 08:13:43

equk
The computer companies I've had problems with are:



  • OcUK - bad packaging & no AS5, got 2x AS5 sent to me after next day tho

  • Tekheads - got sent a lower spec GPU than was advertised, sent back after lots of emails and still got charged for the postage



Years ago I mainly used OcUK, I had some excellent service.

On one occaision I bought a hercules geforce2 ultra from one of the tech guys. I got sent a lower spec card by accident, but after contacting them, they sent me the right one and let me keep the lower spec one.

The postage was always next day & the packaging was good aswell, which was why I didn't mind paying a little extra.

Seems like specialtech are similar to how OcUK were. Hopefully I will use them soon, altho unfortunately up to now they haven't had what I wanted in stock Quote

25-05-2007, 09:00:00

Deshman
I also used to buy from OCUK, but never again. Those cheap, dirty rip-off chundermonkeys will never see any of my business again after the way they treated the last few orders.

Specialtech however I am pleased to say are fantastic. Not quite the customer service or range of companies like Ebuyer but then again they are a much smaller company and the service I have received so far is much more than adequate. Maybe they could refund postage on RMAs in future though?Quote

04-06-2007, 19:36:45

cuprasport
Quote:
Originally Posted by name='cuprasport'
i have used ocuk alot this year (found tekheads now so i dont think that will be happening much as i made my first order with them today)

i have phoned a few times and they are never happy on the phone or even remotly helpfull

ive spent 15mins at que position 1 before on the 10p a min phone line about an rma due to there lack of checking emails.

i was promised a price match that didnt happen (tekheads did the match todayfor me well chuffed)

i only use rmsd as i live on the isle of man its the only next day service and they will do that on some motherboards and not others?? i even rang them as ive been an active person ont there forum with over 1500 posts asking for them to post royal mail and there just said no sorry sort it out on the site. also citylinks shipping charges to iom for 2-4 day shipping is stupidly priced as it uses 2 curriers

however i did send some ram back to ocuk as faulty that wasnt (was mobo) and i didnt get charged anything.. although they do have the mobo
a review on the ram the returned to me free as they said it wasnt faulty

it is still faulty it fails memtest on any speed within 2 seconds of memtest starting

20+ errors before it gets to 1%

how can they say this is ok?

i am going to rma it one more time and if i get it back i will go to the shop as im driving past it on the 1st of july and ill put it where the sun dont shineQuote

04-06-2007, 20:14:00

jiffz
Quote:
Originally Posted by name='cuprasport'
a review on the ram the returned to me free as they said it wasnt faulty

it is still faulty it fails memtest on any speed within 2 seconds of memtest starting

20+ errors before it gets to 1%

how can they say this is ok?

i am going to rma it one more time and if i get it back i will go to the shop as im driving past it on the 1st of july and ill put it where the sun dont shine
Piccies please Quote

05-06-2007, 21:28:41

cuprasport
http://i160.photobucket.com/albums/t...ort/error2.jpg

and ocuk says its fine

3 mobos and 2 cpu's give same resultsQuote

13-07-2007, 06:55:15

Arramond
I ordered my 2GB OCZ 9600 1150mhz watercooled ram from OCUK and when it arrived I tested it and one stick was dead. So I raised an RMA and sent them back the next day special delivery. To my suprise I got a package in the post the day after with replacement ram that worked so i'm pretty happy with the customer service I got from OCUK but maybe I just got lucky. I even bought another 2GB from them the day after that.

I have to admit the packaging wasn't too great though.Quote

14-07-2007, 01:07:58

mVp24
Quote:
Originally Posted by name='cuprasport'
http://i160.photobucket.com/albums/t...ort/error2.jpg

and ocuk says its fine

3 mobos and 2 cpu's give same results
Sorry for offtopic, but there's a in windows version of mem test?Quote

14-07-2007, 01:25:20

Pyr0
sure is m8

http://hcidesign.com/memtest/

i find it picks up errors much faster than the dos one

the other night, i found that if i added the large address header to the executable, it would test up to 2047MB with a single instance instead of the default 1023 (file attached)Quote

14-07-2007, 07:32:59

mVp24
Quote:
Originally Posted by name='Pyr0'
sure is m8

http://hcidesign.com/memtest/

i find it picks up errors much faster than the dos one

the other night, i found that if i added the large address header to the executable, it would test up to 2047MB with a single instance instead of the default 1023 (file attached)
Thanks man! Reps!Quote

14-07-2007, 13:02:02

Pyr0
no probs m8

the 1023MB limit was really annoying me for a while...

i was made up when i figured out i could finally test 4 gig with just 2 of them :rocker:

happy to share Quote

15-07-2007, 19:15:53

Counter Terrorist Zombie

16-07-2007, 07:27:28

prosser13
Hmm...

I've bought some bits from OCUK but I've heard a lot of bad stuff about them.

However, my mates 1 and a half year old 7800GT just died on him...he RMAed it, they didn't have any in stock...so he's got a brand new BFG 7950GT which turned up next day :OQuote

16-07-2007, 08:05:53

Counter Terrorist Zombie
Hmm I suppose everyone has a different experience, regardless of the company.. RMA's can be a pain in the arse... there's normally a process in which faulty goods go through:

1. Item arrives

2. company checks fault

then theres two ways of going from here:

3. if fault found, send back to supplier/manufacturer and wait for item to return

3. if fault found, send customer new item

it really depends on how the company wants to play it - they lose out if they send out a brand new item because the warranty repaired item will be more difficult to sell on, probably below cost.

in some cases when goods are checked and the item is found to be fully functional, they *could* possibly charge for labour costs incurred for testing the item. it's a mundane & lengthy process.

.... treating your customers like sh1t on the other hand is unacceptable!Quote

16-07-2007, 08:12:47

prosser13
Scan annoyed me - I sent them a card, I got a B-Grade RMA replacement. Meh, I'd like a new one please, especially as the card was rubbish.Quote

13-08-2007, 19:14:14

BloomerzUK

14-08-2007, 01:11:00

JN
Quote:
Originally Posted by name='BloomerzUK'
LOL - http://www.forums.kustompcs.co.uk/showthread.php?t=43645

Pretty much sums up everything.
Yep, just goes to show what kind of idiots you're dealing with when you make a purchase from them.Quote

14-08-2007, 07:48:32

Elven
Strange never a problem with OCUK here...Quote

14-08-2007, 07:50:41

Ham
Quote:
Originally Posted by name='Elven'
Strange never a problem with OCUK here...
And how many RMAs have you had?

And just lol @ Bloomerz link.Quote

14-08-2007, 08:06:55

Rastalovich
Quote:
Originally Posted by name='BloomerzUK'
LOL - http://www.forums.kustompcs.co.uk/showthread.php?t=43645

Pretty much sums up everything.
Quote

14-08-2007, 08:15:23

Elven
Quote:
Originally Posted by name='Ham'
And how many RMAs have you had?

And just lol @ Bloomerz link.
A fair few I had a case arrive which was bashed badly in one side, no problems I had a new one here, total time just over a week *inc a bank holiday there*

Few other bits and bobs they may not be as quick as I'd like but they do the job Quote

14-08-2007, 08:19:17

JN
Quote:
Originally Posted by name='Elven'
A fair few I had a case arrive which was bashed badly in one side, no problems I had a new one here, total time just over a week *inc a bank holiday there*

Few other bits and bobs they may not be as quick as I'd like but they do the job
Go buy a lottery ticket...I strongly urge you...Quote

14-08-2007, 11:13:21

Dav0s
Quote:
Originally Posted by name='XMS'
Go buy a lottery ticket...I strongly urge you...
lmao...Quote

14-08-2007, 11:33:13

Elven
Quote:
Originally Posted by name='XMS'
Go buy a lottery ticket...I strongly urge you...
LMAO!

Honestly though I am worried I will end up hating them now for when they screw up.

Thankfully I'm done ordering parts for my pc for a while so won't find out I guess I know I will think twice before ordering anything from OCUK.Quote

10-11-2007, 17:51:36

node159
Wow, that was a close one, nearly ended up buying two full gaming rigs from them. Luckily I became suspicious when I was unable to create an account on their forums because they had block gmail/hotmail and the like. A search for OcUK problems just blew me away.

What I am really interested in is what are the good retailers in the UK? Having looked around I've come up with a few so far, others are most welcome as well as feedback on these.

scan.co.uk

specialtech.co.uk

kustompcs.co.uk

What I'm really after is a retailer that has the latest stuff at a good price that will actually honor the warranty when it goes wrong and doesn't treat me like I'm stupid. (I worked in CPU design in the past, I think I can spot faulty hardware when I see it).

Also what is a good place to go for advice on PC builds and such, I thought I had found it at the OcUK forums, guess I was wrong.

So who should I send my £3000+ of business to?Quote

10-11-2007, 19:07:24

node159
Looks like I better start posting =D.

Also is there a place to post builds for feedback on here?Quote

11-11-2007, 07:59:54

kimandsally
Quote:
Originally Posted by name='node159'
Wow, that was a close one, nearly ended up buying two full gaming rigs from them. Luckily I became suspicious when I was unable to create an account on their forums because they had block gmail/hotmail and the like. A search for OcUK problems just blew me away.

What I am really interested in is what are the good retailers in the UK? Having looked around I've come up with a few so far, others are most welcome as well as feedback on these.

scan.co.uk

specialtech.co.uk

kustompcs.co.uk

What I'm really after is a retailer that has the latest stuff at a good price that will actually honor the warranty when it goes wrong and doesn't treat me like I'm stupid. (I worked in CPU design in the past, I think I can spot faulty hardware when I see it).

Also what is a good place to go for advice on PC builds and such, I thought I had found it at the OcUK forums, guess I was wrong.

So who should I send my £3000+ of business to?
Hi there for £3000 you could build an absolute giant killer, I would look towards finding a enthusiast that would do it for you where the build time is less important than a retailer.

I would be happy to help you along with choosing your bits and even go as far as to build it all for you, probably depends on where you live.

If you do really want a shop to do it, Kustom PC's are absolutely the tops when it comes to service when you have a problem as are Specialtech.

Scan appear to have great service but I can tell you they are almost as bad as OcUK, I build PC's for part of my income and have spent thousands of pounds at Scan and had quite a few problems the biggest is that lied to me that is not acceptable to me. OcUK only gave me one problem where a graphics card was 2 days out of warranty and wouldn't help (but they were within their rights) another gripe I had was with Geil RAM but again they only sold it.

Both Kustom PC's and Specialtech were outstanding when warranty issues happened, so they are my number one, not as big or as well known but have a great well deserved reputation.

Tekheads are OK but have a VERY poor e mail service when if you ask something that's not important to them you will get no reply at all, I bought a motherboard about a month ago with a missing part I e mailed them 3 times and got not a single reply in the end I asked to RMA it even though the vital missing part was only worth about 50p they arranged the RMA pretty quick but I then e mailed and said come on guys just send me the missing bit the boards fine I got no reply at all, in the end I ordered the part and paid for it from another dealer to save sending the whole motherboard back.

Hope some of this helps,Quote

11-11-2007, 08:08:59

llwyd
Any of our sponsors obviously as you have the use of these forums for support. I also rate Ebuyer if youre stuck. Their prices are usually spot on and they have the typical large company response to returns, which is if you get angry enough on the phone you will have a replacement en-route immediately Quote

11-11-2007, 08:09:28

Deshman
I did create a post saying Ebuyer and Specialtech were my two faves but it seems to have been deleted. Do we have something against Ebuyer here?Quote

11-11-2007, 08:14:06

llwyd
Quote:
Originally Posted by name='Deshman'
I did create a post saying Ebuyer and Specialtech were my two faves but it seems to have been deleted. Do we have something against Ebuyer here?
No Absolutely nothing against Ebuyer. Only people with power to delete online are me and XMS, and XMS went out like 5 minutes ago so I dunno what happened there.Quote

11-11-2007, 08:17:06

Deshman
Random... I made the post last night like.

Completely agree with you on the Ebuyer front though, all you have to do is get on the phone and they instantly become your servants Quote

11-11-2007, 09:14:48

nepas
Quote:
Originally Posted by name='Deshman'
Random... I made the post last night like.

Completely agree with you on the Ebuyer front though, all you have to do is get on the phone and they instantly become your servants
which is as it should be,seeing as you are spending cash with themQuote

11-11-2007, 09:17:44

Deshman
Well yeah I mean one time City Link as they usually do decided not to turn up with the next day delivery we paid for so Ebuyer got them to send out a private van just for us and have the delivery driver apologise on the door at going on 10pm, way past City Link's closing hours. Now that's service Quote

11-11-2007, 09:34:16

Rastalovich
Tbh if I`m w8ing for kit, afaic the dood is free to come at 2am.Quote

11-11-2007, 11:17:04

Hatman
I've used overclockers lots on the past they've been great everytime.Quote

11-11-2007, 12:54:27

nepas
Quote:
Originally Posted by name='Rastalovich'
Tbh if I`m w8ing for kit, afaic the dood is free to come at 2am.
you say that now,but if you get a knock at 2 in the morning i can guarantee that you will be peevedQuote

18-11-2007, 11:36:08

simon11
Luckily I have never ordered from them. I have been tempted several times. In fact I was just thinking of ordering a new power supply from them as the price seemed pretty good. But I am glad I read this thread first.

It is like many suppliers they are quick of the mark getting the item to you. The problems arise when something is faulty or will not work.

In the case stated here I would have contacted my credit card company to sort the matter out. Although the cost might not have been sufficient to warrant their investigation.

Thanks for the info! I will put them in my "DO NOT USE" folder with "Savapoint"Quote

25-11-2007, 14:19:21

Mandible
As mentioned earlier in this thread, an oc3d store.

Is there any real plan for this, as i can see it becoming a powerful force, as it would be fairly selective in its product lines. Any takers?Quote

25-11-2007, 14:24:25

Brooksie
Quote:
Originally Posted by name='Mandible'
As mentioned earlier in this thread, an oc3d store.

Is there any real plan for this, as i can see it becoming a powerful force, as it would be fairly selective in its product lines. Any takers?
OC3D store sounds sweet.Quote

25-11-2007, 14:37:49

FarFarAway
I don't think we will ever have a proper e-tailer store (seeing as the market is already saturated. However, some T-Shirts and stuff would be cool to do Quote

25-11-2007, 14:44:24

Brooksie
Yeah, and if OC3D ever hosts a mini lan that would be some great prizes Quote

25-11-2007, 17:09:45

Mandible
and some MEGA power drainage. Sellafield anyone?Quote

15-01-2008, 20:30:49

silverstar189
Order Number: ********* (Internet Reference: *********)Date ordered: *********Payment Method: Secure TradingShipping Method: City Link Parcel Next Day Before noon (Delivered Mon-Fri)----------------------------------------------------------

Dear **********, In order to comply with credit and debit card regulations, we need to verify your identity. To allow us process this and subsequent orders please post, email or fax (details below) copies of 2 of the following documents.

1 - Bank statement showing address and within last 3 months.

2 - Credit card statement showing address and within last 3 months.

3 - Utlity bill showing address and within last 3 months .

4 - Driving licence. Please include your Order Reference Number and daytime telephone number in all communication. When the documents have been received and approved you will receive an email confirming your order is being processed. All subsequent orders will be processed automatically without the need for further verification. If we do not receive a response within 7 days we regret that your order will be cancelled.

----------------------------------------------------------

Our Address:Overclockers UKUnit 40 Imex Business ParkOrmonde Street, FentonStoke-on-TrentStaffordshireST4 3NP Email for sending documents: documents@overclockers.co.uk Sales and General Enquires: 0870 443 0880 Fax: 0870 443 0881Technical Support: 0871 222 8528

----------------------------------------------------------

Please remember we do not use email. Our WebNotes are usually answered within 4 business hours with a reply straight to your inbox.WebNotes: https://www.overclockers.co.uk/webnote.php----------------------------------------------------------Thank you for shopping at Overclockers UK - www.overclockers.co.uk----------------------------------------------------------PLEASE DO NOT REPLY TO THIS AUTOMATED EMAIL

I ordered myself a new graphics card the other day, and have logged in this evening to find this little fella in my email.

I work in customer service for an airline (not budget), and i previously worked customer support for an online casino (playing poker at work was actually encouraged!). So I deal with payment on a daily basis. We used to ask people to do this while I was working for the online casino, but only for large scale cashouts, i.e over a couple of thousand. So doing this for a graphics card is a bit wierd. But then again, I have nothing to hide. What I do find a bit off is that funds have been taken from my account since Sunday. When a transaction isn't fully accepted by a supplier, it usually bounces back after 24 hours. Hmmm.

''In order to comply with credit and debit card regulations, we need to verify your identity.'' ..............Whose regulations would they be? Guatemala? Never heard that one before. Don't forget to send a signed photo of yourself in a string vest crouching on a coffee table next time you order, 'cos it's the law 'yall!

I don't mind sending in documents with the numbers blacked out, but it's all a lot of inconvenience and I'm beginning to regret my decision to go with them. I'm having my delivery sent to my card billing address in my name, usually sufficient for transactions of this type. What it amounts to is that on my only day off this week, instead of playing Crysis I'll now be playing fax my bank tatement and hold in queue till your phone melts.

I'll let you all know of how this turns out. And no, my card isn't dodgy! Quote

15-01-2008, 23:32:20

Deshman
Sounds like not much has changed after all Quote

16-01-2008, 04:33:37

JN
Cancel the order and go elsewhere mate. Whether it be tomorrow or next year...you'll be glad u did.Quote

16-01-2008, 07:22:33

silverstar189
I'm going to heed your advice on this one. Sent an email just now on webnotes (12:10pm,16/01/08). Lets see how long this takes. I'm also going to call, as I have nothing better to now I have no GTX to use on my day off!

Please cancel my order immediately and remove the reserve for the order amount which has been placed on my visa card.

Many Thanks,

***** *******.

Order Number: ******* (Internet Reference: OC******)

Date ordered: 14/01/2008 ********

Payment Method: Secure Trading

Shipping Method: City Link Parcel Next Day Before noon (Delivered Mon-Fri)Quote

16-01-2008, 07:43:51

silverstar189
just called them, total duration of the call was 6:56. Not too bad for a call centre at lunchtime. Gave them my order number and they found my email straight away. Said the order had been cancelled, and got this as soon as got off the phone. Next thing is to check my bank to see when the money has been released again:

Order Number: ******** (Internet Reference: OC*****)

Date ordered: 14/01/2008 ********

Payment Method: Secure Trading

Shipping Method: City Link Parcel Next Day Before noon (Delivered Mon-Fri)

----------------------------------------------------------

Dear Mr *********,

This order has been cancelled and all monies refunded to the credit/debit card used.

----------------------------------------------------------

Our Address:

Overclockers UK

Unit 40 Imex Business Park

Ormonde Street, Fenton

Stoke-on-Trent

Staffordshire

ST4 3NP

Opening Hours:

Mon-Fri 8.30am-5.30pm

Sat 9am-5pm

Sales and General Enquires: 0870 443 0880

Fax: 0870 443 0881

Technical Support: 0871 222 8528

----------------------------------------------------------

Please remember we do not use email. Our WebNotes are usually answered within 4 business hours with a reply straight to your inbox.

WebNotes: https://www.overclockers.co.uk/webnote.php

----------------------------------------------------------

Thank you for shopping at Overclockers UK - www.overclockers.co.uk

----------------------------------------------------------

PLEASE DO NOT REPLY TO THIS AUTOMATED EMAILQuote

16-01-2008, 07:47:49

FarFarAway
It seems the new owner takes a different view on customer service to the old one, which can only be good news tbhQuote

16-01-2008, 08:07:28

silverstar189
Well, I wouldn't say this is a particularly difficult situation for them to resolve, so you'd kind of expect a resolution on this quite quickly. I think the main point to take from all this is that if you're after a new part that you can't wait to get, and are new to Overclockers UK, you may find an additional wait of several days due to their security procedures.Quote

16-01-2008, 08:58:03

Rastalovich
I`d be inclined to forward that email to some1.

I can`t imagine why they`d legitimately require the information they`ve asked u for. Outside of an international non-credit card purchase ~perhaps~.

Wonder how many people have given them their bank details, copy of a utility, statement or whatever. With these details they can do a whole host of illegal things.

Naughty imo.Quote

16-01-2008, 18:04:00

ajax
Oh noes!..i feel i am just entering RMA hell with ocuk.I recently RMA'd a 2900xt 512 after 5 months of use(Ram errors)..today i received word that indeed they would honor the 12mths warranty then another mail 2 hours later saying that my replacement has now been despatched(i only saw the mails this evening several hours later).Thing is they sending a 3850 PRO 512 which to my mind isnt a fair replacement at all...i definitely figured on a 3870xt or 8800gt.I plan on calling tomorrow(i expect will be a lot of fun).Anyone think that the 3850 is indeed a worthy replacement?

The 2900xt was a smashing card..i paid £250 for it and 3850 is retailing at £110 and as far as i can tell its going to be nowhere near as good a performer.Any ideas or advice as to what i should think about doing much appreciated.Quote

16-01-2008, 18:12:34

ali_james
Quote:
Originally Posted by name='ajax'
Oh noes!..i feel i am just entering RMA hell with ocuk.I recently RMA'd a 2900xt 512 after 5 months of use(Ram errors)..today i received word that indeed they would honor the 12mths warranty then another mail 2 hours later saying that my replacement has now been despatched(i only saw the mails this evening several hours later).Thing is they sending a 3850 PRO 512 which to my mind isnt a fair replacement at all...i definitely figured on a 3870xt or 8800gt..as well as the matter that the card they sending is a dual slot cooler which aint going to fit in my system.I plan on calling tomorrow(i expect will be a lot of fun).Anyone think that the 3850 is indeed a worthy replacement?

The 2900xt was a smashing card..i paid £250 for it and 3850 is retailing at £110 and as far as i can tell its going to be nowhere near as good a performer.Any ideas or advice as to what i should think about doing much appreciated.
No its not a worthy replacement. A warranty is surely a replacement product, of the exact same specification? If they don't have any of the said card I'm pretty sure they should give you a near priced alternative, I wouldn't settle for much less than an 8800gtx which they sell for ~ £250 if you bought your card for that price. Considering the horror stories on here I'm sure they'd do anything to cheat anyone out of thier money.

I hope you get it sorted, personally I'd be furious. In fact I think I am now.

Good luck to you mate Quote

17-01-2008, 03:59:21

ajax
Wost fears confirmed...phoned the company and said i not happy with the replacement(calm and rational throughout) despite the guy insisting that a 3850Pro is definitely a card comparable to the 2900xt...when i suggested that AT LEAST a 3870xt was more suitable he piped up "if you going to swear at me ...."and hung up the phone.Lol..like i said i not one to get in a fluster about such matters and certainly never cursed at the fellow.Seemed like it was done for effect to those near him.I will try again later today.However it certainly seems like all the RMA horror stories you hear about this outfit are true.Quote

17-01-2008, 04:07:02

mrapoc
If they wont listen to you, im sure if you bring up the subject of trading standards + faulty products + unfit for purpose annnnnd the fact they are fobbing you off with a value card compared to the one you purchased - they wud be stupid not to listenQuote

17-01-2008, 04:19:10

realitybytes
Damn that is bad news, those two cards are in noway comparable!

At a minmum I would want an 8800 GTX but would rather have the 2900xt replaced. If they not going to do that then they should give you option to select a card of your choice at the original value.Quote

17-01-2008, 04:29:54

ali_james
They shouldn't be fighting you over it either, as it goes back to the manufacturer surely, and the reseller doesn't pick up that much of a loss?

A warranty is a warranty, if they won't honour it then I guess, like mrapoc said trading standards are the only way to go.Quote

17-01-2008, 04:37:04

realitybytes
Yes as above, I would probably try and take it up with somebody else not just first line support.

Possibly even do it via email to explain better, and show the comparisons in the cards also stress on the fact you hardly had a chance to use your 2900xt which at the time of purchase placed it at or near the top of the GPU charts yadda yadda. The 8800 GTX is about the only card they have that is comparable I would personally accept that trade off as a last case senario but I think you have every right if they are not going to give you a 2900xt to get any card at the original price. You cannot pick up the 2900xt 512 brand new for £110.Quote

17-01-2008, 09:20:55

JN
Sorry to hear about this mate. I always want to hope that they have got better since I wrote the original article about my problems with them, but it looks like nothing has changed.

If they won't come to an agreement with you on a suitable card then can you try and request a refund? IIRC consumer law states that you are entitled to a full refund at the original purchase price.

If that fails, then maybe ask for the faulty card to be returned to you, and you RMA direct with manufacturer? I've always found manufacturers much more generous when replacing EOL products.Quote

19-01-2008, 05:07:20

ajax
Well all...i mailed and complained about the situation to someone more senior i think and received a reply back apologising and stating it down to "human error" and i was to contact him and discuss a suitable arrangement.Ive re-mailed thanking him for apologies and suggested a replacement from the 8800 series(i remember at time of originally purchasing the 8800GTX was way more costly than the 2900 so now i feel kind of uncomfortable requesting the GTX as a replacement but a GTS or maybe even a GT is fine depending on Manufacturer etc)...so now i just need to wait and see what happens.Will let know what transpires either way.GL all.Quote

19-01-2008, 05:10:09

realitybytes
Good to hear, I hope you get a reslove you are happy with!Quote

29-01-2008, 06:30:15

ajax
Well...im still waiting for a replacement card although after the initial complaint the Customer Service fellow has been excellent agreeing to exchange for a Leadtek pre-OCed 8800gt without a problem.However..on this supposed card arriving i found it was the regular 8800gt(despite the invoice stating it the pre OCed one)...so again a set of comms between me and CS...again warehouse/human error problems and again me having to return a card and am currently awaiting to see what im going to get this time.I cant decide whats what with this outfit...the CS guy has been very pleasant and helpful throughout but they seem pretty poor at getting basic things done proper when it comes to RMA.Thats almost a month now i been without a decent Card 2 weeks of which has been totally unneccesary.

My advice...if you like haggling and a bit of hanging around until you eventually get what you want there no problem.But it does seem to have maybe(?) moved on from the horror stories of past?Quote

29-01-2008, 07:08:25

mrapoc
I think they are trying to hopefully fob u off with less - waiting for a complaint - if you do they put it down to "oops sorry sir"

If not - "Haha nice one lads, whose round is it now?"

grrQuote

29-01-2008, 07:14:45

ionicle
ring them up

tell them if they keep treating you like a idiot you will inform trading standards, and make sure somthing is done about this

ask for a 3870, and prove that it is equivilant, say about price etc...

if they still dont, then do actually inform trading standards of your findings..Quote

29-01-2008, 07:41:48

Duecut
I stopped using overclockers about a year ago.

Reason:

I was upgrading my system, going from a socket A & AGP system to a AM2/PCI-express system. On the socket A system I was really impressed with the Gigabyte 3D CPU cooler so I wanted the upgrade equivalent the Gigabyte 3D rocket II.

The day my parts arrived I was like a kid with new toys, anyway the out packaging from overclockers was perfect (no damage what so ever). I wouldn’t say the CPU cooler was damaged …. I would say it was bloody destroyed!! Blue bits of plastic were everywhere, the cooling fins were twisted, the heat pipes were bent and then when putting it back in the box the fan actually fell off of the unit.

Called up overclockers, 30min of trying to get it through to the brainless twit on the end of the line that I couldn’t possibly do that much damage to the unit if I had run over it with a JCB, he finally gave me a RMA number so I could send it back and they would send me a replacement (Cost £12 to post it back, money that I never got back from OcUK )

Second one arrives about a week later, Same thing Outer box in perfect condition, but this time the inner box (the unit packaging is a clear plastic afair) is split and has gaping holes in it. The CPU cooler itself would you believe it is 10 time worse than the first one. Again after a lengthy phone call OcUK claim that it must have been courier damage and I had to send it back (another £12 Poorer for posting )

I was then asked it I wanted the last one they had in stock, I don’t believe in third time lucky. It then took 4 (and a bit) weeks to refund my creditcard with the £34.99 it cost for the unit, I never got the original £6 +/- postage refunded let alone get the £24 return postage refunded.

So In a nut shell, with overclockers Uk it cost £30 for a product you don’t get cause the supplier damaged it (twice) and in the end you go shopping at www.Dabs.com.

Rant over Quote

29-01-2008, 07:54:21

unikt
coolQuote

29-01-2008, 08:01:25

unikt

29-01-2008, 14:36:34

ajax
Yeah...reading what you saying im starting to think that one guys "being decent" through a webnote is just as easy another guys "fobbing you off"...and evidence is certainly there to suggest this.If anything at all is skewiff with the next delivery im going "all bets are off" and i want my original £240 worth of refund or equivalent priced card now.I was willing to compromise somewhat just to try and make sure things went smooth and quick but tbh its not really paid off.Quote

29-01-2008, 19:47:05

Deshman
Yep they haven't changed a bit then.Quote

30-01-2008, 03:24:20

BloomerzUK
I particularly hate they're forum to. You can't breathe in there.

You'll get punished.

I remember when a person got PermaBanned for having a picture of his setup, with a CustomPC Magazine face down. On the back was the ad for Scan.co.uk.

You can guess what happened then.Quote

09-02-2008, 15:51:44

ajax
Blimey...eventually after sending off another message a week after id returned the 2nd wrong card i received my agreed replacement.I will definitely think v. carefully about using 'em again....all the hassle when something goes wrong just isnt worth that £5 or £10 saving.Thanks all.Quote

09-02-2008, 16:39:23

nepas
glad to hear you got sorted in the end mate,it just goes to show that they have not changed a bit reallyQuote

09-02-2008, 16:56:34

Deshman
It's worrying me now because the Mic on my Sennheisers just gave up and it was the one purchase I made from OcUK before reading this :sQuote

09-02-2008, 17:22:11

nepas
o dear,prepare for fun and games............Quote

09-02-2008, 17:39:41

Hatman
Well I still use them for all my major hardware and the haven't done me wrong lolQuote

09-02-2008, 17:50:36

nepas
Quote:
Originally Posted by name='Hatman'
Well I still use them for all my major hardware and the haven't done me wrong lol
in the words of eddie murphy "you must be the golden child" Quote

09-02-2008, 18:07:59

Azza
When ever ive ordered from them ive never had a problem.

One of my friends ordered a new motherboard and a new hard drive. New hard drive killed his new motherboard and then his old motherboard killed his new hard drive which in turn killed his old motherboard. He sent everything off for RMA (all from OcUK) and got replacements for everything within a week. Bish bash bosh, jobs a good 'en, no worries.

Everyone must just be unlucky.Quote

10-02-2008, 12:13:07

nathan
Quote:
Originally Posted by name='Azza'

Everyone must just be unlucky.
or maybe some are just lucky! Quote

10-02-2008, 12:16:01

JN
Quote:
Originally Posted by name='nathan'
or maybe some are just lucky!
My thoughts exactly.Quote

10-02-2008, 14:56:50

Azza
Meaning some are just unlucky. Quote

10-02-2008, 16:21:34

Deshman
Quote:
Originally Posted by name='Azza'
Meaning some are just unlucky.
You're defying logic there mate, the unlucky ones get REALLY messed around.Quote

04-03-2008, 08:08:35

Marcus
Anyone had any run in's with the OcUK forum mods?

Now i'm not being funny but this takes the biscuit:

No anti-OcUK posts

OcUK will never allow these forums to be used by those who would seek to tarnish our name, no matter how justified they feel their circumstances are. Posts of an offending nature slagging off OcUK, demoralising or demeaning the company name, complaints about bad service, etc. will not be tolerated.



Some guy just posted in one of my threads saying that he thinks the mods are being heavy handed with me, they edited his post, suspended him and told him to read to rules.Quote

04-03-2008, 08:56:04

PV5150
That's poor form. I wonder how many of them have seen this thread roflQuote

04-03-2008, 09:59:48

Deshman
Would linking to this thread count as a violation of their TOS?Quote

04-03-2008, 11:17:47

ionicle
oh yeah

how derogatory is this thread to their name?

instant bannage i would recon..Quote

04-03-2008, 12:11:54

Doddsy
As one of my friend's who (for some reason) is a regular member on their forums says the mods there are all nazis (his words not mine!). I joined, posted a couple of rather innocuous comments in a couple of threads (Nice rig etc). When I went to log in a week or so later I was informed that I had been banned, wtf? Never bothered going back.Quote

04-03-2008, 12:14:57

Brooksie
Was gonna order my Arctic Cooler 64 pro from OcUK but once I joined this forum and found this thread, I never go on the site Quote

04-03-2008, 12:22:29

Marcus
Can we go blitz their forums and "contact a moderator" function with spam now please?

I hear that they all need willy enlargment pills...

EDIT: lol @ swear filter on here.Quote

04-03-2008, 13:02:37

Deshman
This plan has lots of win Quote

04-03-2008, 13:16:22

Pseudonym
ARE YOU A OCUK MOD?

Do YOU need a bigger E-Peen?

Achieve instant results by repeatedly banning users.

Bunch of *bleeps*Quote

04-03-2008, 14:10:36

Brooksie
Marcus can you get any more immature...

I'm up for it haha Quote

04-03-2008, 14:32:15

ionicle
LOL

i know someone who is a member of their forums, i shal try and get him to sign up here and post here either in their defence, or explaining stuff possibly, might give us an insight...Quote

04-03-2008, 16:07:04

Hyper
I am a member of the OcUK forums, was a member there before OC3D.

I order from them from time to time and have had no problems, ordered some new ram today from them and it was shipped the same day.

Will let you know if it arrives tomorrow as promissed Quote

04-03-2008, 16:27:26

nepas
well i ordered som ram from them the other day,couldnt resit at the price 2x1gb ocz platinum for 24 quid and am pleased to say that it arrived within 24 hrs,which i must admit i wasnt expecting due to some of the horror storiesQuote

04-03-2008, 16:44:48

Hyper
That is what I have just ordered, at that price I couldnt resist!Quote

04-03-2008, 17:24:34

nepas
Quote:
Originally Posted by name='Hyper'
That is what I have just ordered, at that price I couldnt resist!
neither could i and am thinking of ordering the same again and going on to 64 bitQuote

04-03-2008, 17:46:26

Hyper
I am on Vista 64, already have 2x1gb of that set and its supposed to perform so much better with 4gb so there was never a better time to upgrade.Quote

05-03-2008, 13:21:08

Hyper
Recieved the memory safely this morning, no complaints at all.

4gb in Vista is soo much smoother!Quote

05-03-2008, 15:14:31

FarFarAway
Quote:
Originally Posted by name='Hyper'
Recieved the memory safely this morning, no complaints at all.

4gb in Vista is soo much smoother!
lol so true Quote

06-03-2008, 13:02:43

mrapoc
Just ordered 4gb reaper x pc2-8000 1000mhz stuff off them

£80 inc vat and delivery

GAH couldnt resist

Lets hope im lucky Quote

06-03-2008, 15:23:43

Brooksie

06-03-2008, 15:56:12

Deshman
Quote:
Originally Posted by name='mrapoc'
Just ordered 4gb reaper x pc2-8000 1000mhz stuff off them

£80 inc vat and delivery

GAH couldnt resist

Lets hope im lucky
I'm running that at the minute, got it for about £90 off komplett. I'd pay the extra tenner for peace of mind Quote

18-03-2008, 09:54:25

Spog
Just to let you know we have ordered several things from OCuk, when everything goes ok things are really good but when they go bad they seem to have problem sorting things out.

We ordered some items yesterday for delivery today. The courier they use has made some other deliveries today to us but no sign of our OCuk stuff after a phone call to them we found out they are late on dispatch. We need the items for today for a show tomorrow and will possibly cost us several thousand in lost revenue. All they offered us in refund was 30% off the delivery all we asked for free delivery but will not offer us that.Quote

18-03-2008, 10:22:16

JN
Quote:
Originally Posted by name='Spog'
Just to let you know we have ordered several things from OCuk, when everything goes ok things are really good but when they go bad they seem to have problem sorting things out.

We ordered some items yesterday for delivery today. The courier they use has made some other deliveries today to us but no sign of our OCuk stuff after a phone call to them we found out they are late on dispatch. We need the items for today for a show tomorrow and will possibly cost us several thousand in lost revenue. All they offered us in refund was 30% off the delivery all we asked for free delivery but will not offer us that.
Not even doing free delivery for dispatch problems which were their fault is pretty disgraceful. In fact, I find offering a 30% refund more of an insult than nothing at all.Quote

18-03-2008, 14:16:38

!TIMMY!
Well I ordered a 24" monitor from OcUK and have RMAed 2 because they had the wrong panel in it. Getting me 3rd monitor tomorrow, fingers crossed it will be the right one.

To be fair they have paid for all the delivering/collecting, if they refund me for sending the 2nd monitor back which they said they would.Quote

07-04-2008, 09:03:26

Phunky
Quote:
Originally Posted by name='!TIMMY!'
Well I ordered a 24" monitor from OcUK and have RMAed 2 because they had the wrong panel in it. Getting me 3rd monitor tomorrow, fingers crossed it will be the right one.

To be fair they have paid for all the delivering/collecting, if they refund me for sending the 2nd monitor back which they said they would.
I ordered the same thing on Thursday last week for delivery on Friday...

It didnt come so rang up and paid another £12 for Saturday delivery...

It came but was a TN Panel...

Rang them up asking bout the RMA and was told they would collect and deliver for Monday...

They collected but have not delivered new one and now saying I wont get it until Thursday.

F**king jokersQuote

07-04-2008, 17:31:12

dxs
wow i cant believe there is a thread on this company here. i bought a grapic card from them which didnt work and had hell trying to return it!Quote

02-05-2008, 09:00:02

JackyBoy
Some of the stories on here does sound like they have a bit dodgy service, but i bought all my stuff from there apart from the GFX, over £850 worth of stuff and it went through absolutely perfect. To be fair my debit card wouldnt go through online, but phoned up customer services the next day, and they were really helpful and i did it over the phone, and then received it the next day. So it's not all abd from them...unless i suppose you have to return something :PQuote

02-05-2008, 09:08:14

Deshman
Quote:
Originally Posted by name='JackyBoy'
So it's not all abd from them...unless i suppose you have to return something :P
Well that's it like; they're happy enough to let you spend your money but if it comes to spending theirs - that's when you have trouble.Quote

02-05-2008, 09:23:14

JN
Quote:
Originally Posted by name='Deshman'
Well that's it like; they're happy enough to let you spend your money but if it comes to spending theirs - that's when you have trouble.
Exactly. TBH any retailer can take orders and ship out goods. If they couldn't do that they they'd be shut down and investigated for fraud.

Its the customer services part that I've always found them lacking in. They HATE RMA's and seem to instantly hate you if you mention that three letter word.

Ebuyer on the other hand have been absolutely amazing recently. I've had 5 RMA's with them due to compat issues with graphics cards and not once have they grumbled.Quote

02-05-2008, 12:41:16

Nick R
It's always the bigger companies that are the best with RMAs. Dabs may have a really slow website, but if you RMA in the first 6 months, you get the item and the delivery cost refunded as well as it picked up for free, if it's RMAed anytime in the first year then you always get it picked up for free .Quote

15-05-2008, 10:58:15

Socks
Had loads of things go back to OCUK.

DS3 mobo

ReaperX RAM

8800GT

Abit IP35 Pro

and some other little things

BUT, im going to stick up for them here. Ive never once had any problems with them, not at all, (if any ocuk staff read this then my email addy is e*********@hotmail.com, TAKE NOTE!!! FREEBIES?!?!?!) but in all honesty, I personally believe that the good I had doa were caused by the postal service and anything sent back has been refunded or replaced in a matter of days. BUT!, i now look elsewhere for things too but they do still have some DAMN good deals, with a lovely site. I might sound picky but the best thing (WCUK need to take this into consideration imo) is that you can leave the site, come back 10 min later and everything in your basket is still there. Gotta love cookies.

Go on ham, abuse me.

Ps. Iv got a Hiper PSU going back to them asap so all being well they will still be as good as iv said, if not, I'll complain like a mo'foQuote

15-05-2008, 11:06:07

JN
Quote:
Originally Posted by name='sock58'

Ps. Iv got a Hiper PSU going back to them asap so all being well they will still be as good as iv said, if not, I'll complain like a mo'fo
Find some wood and touch it tbh Quote

15-05-2008, 11:09:55

Deshman
Quote:
Originally Posted by name='Jim'
Find some wood and touch it tbh
Filthy boy Quote

15-05-2008, 11:21:38

Ham
Quote:
Originally Posted by name='sock58'
Go on ham, abuse me.
Urm, ok

Your a goon?Quote

15-05-2008, 12:30:52

Socks
Rofl. That was truly pathetic.Quote

15-05-2008, 17:32:39

mrapoc
but true oj

but on that note why put ya email address in for no reason?

the spam bots will have a field day and ocuk will probably ban you for being on a forum other than their own Quote

16-05-2008, 03:34:23

Socks
Quote:
Originally Posted by name='mrapoc'
but true oj

but on that note why put ya email address in for no reason?

the spam bots will have a field day and ocuk will probably ban you for being on a forum other than their own
hoes noes....a few junk emails, not as though im not getting enough of those, all routed to the junk folder so no worries on that front.

As for losing my account with ocuk, I see your point, oh well...still...no great loss. Rofl

Shall edit though just incase...Quote
Reply
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